Alyssa Anderson-Rodney
Tampa,FL
Summary
"I am a passionate leader who strives for excellence and integrity within myself and my team. Going above and beyond comes natural for me."
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Supervisor
Doubletree By Hilton Rocky Point
Tampa, FL
02.2024 - Current
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Monitored front desk staff to ensure they met customer service standards.
- Greeted guests and checked them in and out of the hotel.
- Provided information about local attractions and events.
- Implemented best practices to maximize efficiency at the front desk area.
- Reviewed guest feedback forms to identify areas needing improvement.
- Answered telephone inquiries from customers in a timely manner.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Managed inventory of supplies used at the front desk.
- Developed and implemented strategies to improve customer satisfaction.
- Processed payments for services rendered at the front desk.
- Performed administrative duties as required such as filing paperwork or updating records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted guests at check-in, providing information on various services within hotel.
- Delegated work to staff, setting priorities and goals.
- Responded to and resolved guest issues or complaints.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and new employee hiring.
- Coached staff on strategies to enhance performance and improve customer relations.
Shift Leader
Hotel Alba
Tampa, FL
05.2023 - 02.2024
Front Office Supervisor
Hilton Tampa Westshore
Tampa, FL
12.2021 - 05.2022
Front Office Supervisor
Hilton Tampa Downtown
Tampa, FL
02.2021 - 12.2021
Front Desk Agent
DoubleTree International Airport Orlando
Orlando, FL
03.2020 - 03.2021
Education
Associate of Applied Science - Hospitality Administration And Management
Coastal Carolina Community College
Jacksonville, NC05-2018
Skills
- Administrative Tasks
- Property Management Systems
- Guest Relations Management
- Flexible Schedule
Timeline
Hotel Front Desk Supervisor
Doubletree By Hilton Rocky Point
02.2024 - Current
Shift Leader
Hotel Alba
05.2023 - 02.2024
Front Office Supervisor
Hilton Tampa Westshore
12.2021 - 05.2022
Front Office Supervisor
Hilton Tampa Downtown
02.2021 - 12.2021
Front Desk Agent
DoubleTree International Airport Orlando
03.2020 - 03.2021
Associate of Applied Science - Hospitality Administration And Management
Coastal Carolina Community College