Alyssa Andrade

• Maintained property and equipment inventory and crew assignments.
• Provided thorough reports to superiors regarding squad's activities on patrol.
• Supervised engine crew and reviewed completed work for accuracy, safety and quality.
• Visited local schools to deliver presentations on fire prevention and fire safety.
• Managed squad of 5 members engaged in class knowledge and skill sets.
• Led team in developing strategic plans to meet operational objectives.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• Composed weekly detailed emails regarding skills learned, tested, and activities preformed during class.
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• Enforce policies regarding payment and exchanges, and security protocols
• Received, opened, unpacked, and issued sales floor merchandise
• Organize stock area in preparing for first shift backroom operations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Implement policies and procedures such as time off, cancellation, and dress code
• Reaching out to supervisors to see if technicians need support or training
• Training new technicians
• Observing sessions at the center and providing support when needed
• Provide BIP and goal support
• Help direct staff implement client BIP
• Alert clinical supervisor and BCBA on case observations, feedback, and recommendations
• Provide data and note support
• Make materials for clients; PECS, token boards, stimuli.
• Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
• Worked as part of collaborative team to address changing needs of children and families.
• Collaborated with other professionals to develop and modify individualized treatment plans.
• Developed and implemented reinforcement systems to encourage positive behaviors.
• Trained clients to apply appropriate social skills and behavior modification techniques.
• Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
• Monitored client progress to provide continued guidance and consistent feedback to families.
• Educated parents and caregivers to apply appropriate behavior management techniques.
• Implemented strategies to reduce anxiety and stress levels in clients.
• Developed individualized plans to address challenging behaviors.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Treated clients and families with respect and dignity.
• Maintained patient records, documenting changes in patient condition.
• Monitored patient behavior and immediately reported changes to supervising physician.

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• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Improved students performance by defining clear goals and communicating performance metrics.
• Promoted safety, collaboration and best practices.
• Optimized day-to-day instruction to align educational strategies with industry best practices.
• Oversaw curriculum development and implementation in alignment with best practices.
• Optimized learning plans based on student performance and feedback.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Improved student performance by defining clear goals and communicating performance metrics.