Alyssa Anthony
Whitehouse,TX
Summary
Energetic Hostess enhances customer experiences in food service settings. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Special Needs Nanny
Private Household
05.2023 - 08.2024
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Transported children safely to school, therapy appointments, recreational activities, maintaining punctuality at all times.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
Restaurant Hostess
Humo
08.2022 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Restaurant Hostess
Walk-ons Sports Bistreaux
10.2021 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize the stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Education
Bachelor of Science - Pre-Dental
Texas State University
San Marcos, TX05.2026
High School Diploma -
Bullard High School
Bullard, TX08.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Personal presentation
- Relationship Building
- Guest Relations
- Payment Processing
- Menu Memorization
- Server Support
Timeline
Special Needs Nanny
Private Household
05.2023 - 08.2024
Restaurant Hostess
Humo
08.2022 - 12.2022
Restaurant Hostess
Walk-ons Sports Bistreaux
10.2021 - 08.2022
Bachelor of Science - Pre-Dental
Texas State University
High School Diploma -
Bullard High School