Alyssa Antonelli
Rochester,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Demonstrated experience in multifaceted project management. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Supervisor
Carvana
01.2021 - Current
- Received a promotion to Regional Supervisor of Upstate New York in market registration teams and relocated to Rochester area for this position in August 2022.
- Took opportunity for lateral move within company to assist with struggling department in Oct 2020.
- Remotely led 5 locations that included Albany, Buffalo, Rochester, Syracuse, and Newburgh for total of 15 reporting specialists across these locations.
- Specialized in New York registration compliance to maintain our excellent dealer license standing in the state.
- Assisted in applying for, passing inspection and acquiring our dealer license in 4 locations throughout state of New York.
- Revamped registration processes and implemented standard operating procedures to deliver excellent customer experience throughout registration process in sale of their vehicle.
- Implemented KPIs to measure success and create easy goals for specialists to strive for.
- Created internal audit process to confirm all specialists were adhering to our KPIs.
- Investigated and presented on tableau reporting to upper management on weekly basis to inform on health and efficiency of processing of customer registrations.
- Networked and maintained relationships with local DMVs and Third Party Registration Vendors.
- Co-led employee recognition committee and helped achieve goal of increasing employee motivation across department of field registration specialists across over 15 states.
- Created community outreach program while working with this committee that raised over $4,000 in fundraiser for Autism Acceptance in May 2022.
- Developed 15 direct reports to find success in their roles through individual development such as leadership skills, time management skills, increasing accuracy and attention to detail, and organizational skills.
Circus Coach
Roc City Circus
12.2022 - Current
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Taught circus activities to participants at all levels (adults and children), in which I specialize in Acrobatics and tumbling.
- Prepared classes, both on safety and technique.
- Evaluated student competence and recommended classes suited to their level.
- Maintained gym materials and ensured student safety when utilizing props.
Circus Coach
Vertical Fix
07.2020 - 09.2022
Registration Team Lead, HQ
Carvana
10.2020 - 01.2021
Customer Experience Team Lead
Carvana
01.2020 - 10.2020
Customer Support Supervisor
MedRisk
10.2017 - 01.2020
- Received a promotion to Patient Advocate Team Lead and relocated to Phoenix, Arizona in order to grow the new satellite office in Oct 2016.
- Received a promotion to Customer Support Supervisor and was granted a Patient Advocate Team Lead to direct report as well as the original team of 16 in Oct 2017.
- Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.
- Verified accurate data entry and maintenance of information in SAP CRM system.
- Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
- Empowered and motivated employees via regular feedback to team members and through individual development topics such as leadership skills, time management skills, call handle time, medical dialogue and translation for patients, and organizational skills.
- Co-led the employee recognition committee and helped achieve the goal of increasing employee motivation and retention in the Phoenix office.
- Kept current with literature and field advancements to advocate to and for patients, including common ICD-10 codes our referring physicians wrote on patient prescriptions.
Patient Advocate Team Lead
MedRisk
10.2016 - 10.2017
Patient Advocate
MedRisk
04.2015 - 10.2016
Server
Cracker Barrel Restaurant
01.2011 - 09.2016
Student Intern
Catholic Charities Archdiocese Of Trenton
08.2014 - 01.2015
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
- Interviewed other departments and local citizens for articles, and helped write articles based on information obtained.
- Managed Facebook posts related to topics such as Domestic violence awareness month and events being hosted by the organization.
- Planned, prepared and participated in weekly meetings and events.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Bryant And Stratton College
Getzville, NY09.2023
Bachelor of Arts - English Literature
Temple University
Philadelphia, PA12.2014
Skills
- Human Anatomy Knowledge
- Interdepartmental Collaboration
- Client Relations and Retention
- Conflict Resolution Techniques
- MS Office Expertise
- Quality Improvement Initiatives
- Salesforce, Tableau, Workday, and Alvaria Proficiency
Certification
Certificate in Professional writing - obtained from Temple University in 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is no reason why the same should like the same book at 18 and at 48.
Ezra Pound
Timeline
Circus Coach
Roc City Circus
12.2022 - Current
Regional Supervisor
Carvana
01.2021 - Current
Registration Team Lead, HQ
Carvana
10.2020 - 01.2021
Circus Coach
Vertical Fix
07.2020 - 09.2022
Customer Experience Team Lead
Carvana
01.2020 - 10.2020
Customer Support Supervisor
MedRisk
10.2017 - 01.2020
Patient Advocate Team Lead
MedRisk
10.2016 - 10.2017
Patient Advocate
MedRisk
04.2015 - 10.2016
Student Intern
Catholic Charities Archdiocese Of Trenton
08.2014 - 01.2015
Server
Cracker Barrel Restaurant
01.2011 - 09.2016
Medical Billing And Coding Certificate - Medical Billing And Coding
Bryant And Stratton College
Bachelor of Arts - English Literature
Temple University
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