Alyssa Arredondo
Pasadena,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
16
16
years of professional experience
Work History
Receptionist/ Instructional Aide
Pasadena ISD
08.2020 - 09.2023
- Greeted visitors and managed front desk operations, ensuring a welcoming environment.
- Answered incoming calls, directing inquiries to appropriate personnel efficiently.
- Scheduled appointments and maintained calendars for staff members effectively.
- Managed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Developed familiarity with office software for scheduling and communication purposes.
- Provided excellent customer service by addressing visitor inquiries professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individualized learning needs to enhance academic performance.
- Monitored student progress and provided feedback to educators on individual achievements.
- Maintained a positive classroom atmosphere by fostering respectful student interactions.
- Adapted instructional strategies based on student responses and engagement levels.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Barista/Head Cashier
Starbucks
03.2016 - 04.2018
- Trained new baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring efficient workflow and timely service delivery.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Streamlined drink preparation processes, reducing wait times during peak hours.
- Conducted regular quality checks to ensure product consistency and adherence to standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Resolved customer complaints effectively, maintaining high satisfaction levels and fostering loyalty.
- Processed both cash and card purchases and returns.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Cashier/Restaurant Hostess
Chick-fil-A
10.2007 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on operational procedures and customer interaction techniques.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Contributed to achieving high customer satisfaction ratings through attentive service practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered phone calls to take orders, give information and document reservations.
Shift Supervisor
Dunkin' Donuts
08.2015 - 03.2017
- Supervised daily operations ensuring compliance with food safety and hygiene standards.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management processes to streamline supply chain and reduce waste.
- Coordinated staff schedules to optimize coverage during peak business hours, improving customer service.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Kept accurate and detailed records of personnel progress and productivity.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Service Technician
Pouder Valley Hospital
01.2014 - 03.2014
- Delivered exceptional customer service in fast-paced cafe environment.
- Operated espresso machines and brewing equipment to prepare beverages consistently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Greeting and seating clients
- Verbal and written communication
- Multi-line telephone operation
- Front desk operations
- Multitasking and prioritization
- Positive and professional
- Attention to detail
- Punctual and reliable
Timeline
Receptionist/ Instructional Aide
Pasadena ISD
08.2020 - 09.2023
Barista/Head Cashier
Starbucks
03.2016 - 04.2018
Shift Supervisor
Dunkin' Donuts
08.2015 - 03.2017
Service Technician
Pouder Valley Hospital
01.2014 - 03.2014
Cashier/Restaurant Hostess
Chick-fil-A
10.2007 - 07.2017
High School Diploma -
Sam Rayburn High School