Alyssa Arroyo
Summary
Energetic and personable individual with talent for building strong relationships and providing exceptional customer service. Familiar with property management principles and possesses strong organizational and communication skills. Dedicated to creating positive experiences for clients and contributing to success of leasing team.
Overview
1
1
year of professional experience
Work History
Leasing Professional
BH Management
09.2024 - 03.2025
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Organized community events to foster a positive living environment for all residents.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Restaurant Hostess
Cracker Barrell Old Country Store
04.2024 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
GED -
FLVS
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Application processing
- Event planning
- Issue escalation
- Team collaboration
Timeline
Leasing Professional
BH Management
09.2024 - 03.2025
Restaurant Hostess
Cracker Barrell Old Country Store
04.2024 - 09.2024
GED -
FLVS
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