Alyssa Aucoin
Corpus Christi,TX
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Brings ability to quickly grasp medical terminology and healthcare procedures, alongside proficiency in computer systems and administrative tasks. Proven ability to oversee daily operations, multi-line phone systems and enhance patient experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
TLC Medical Center
01.2024 - 10.2025
- Developed strong working relationships with staff, creating a positive work environment.
- Improved patient satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Coordinated patient referrals, ensuring timely and accurate processing of requests.
- Managed delinquent accounts, ensuring timely resolution through effective communication and negotiation skills.
- Developed a comprehensive understanding of EOB's to help patient understand billing costs.
Medical Assistant
TLC Medical Center
08.2023 - 10.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Receptionist
TLC Medical Center
01.2024 - 10.2025
- Coordinated communication between patients and medical staff, enhancing overall patient experience.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Worked effectively in fast-paced environments.
- Assisted in insurance verification processes, improving billing accuracy and reducing claim denials.
Education
Certificate Level II - Medical Assistant
Del Mar College
Corpus Christi, TX08.2023
Diploma - undefined
Tuloso Midway High School
Corpus Christi, TX05.2018
Skills
- Phlebotomy
- EHR
- Vital Signs
- Teamwork
- Dependability
- Money Handling
- Team motivation
- Medical terminology
- HIPAA compliance
- Insurance verification
- Telephone etiquette
Certification
CCMA - Certified Clinical Medical Assistant : Issued August 2023
Timeline
Assistant Manager
TLC Medical Center
01.2024 - 10.2025
Medical Receptionist
TLC Medical Center
01.2024 - 10.2025
Medical Assistant
TLC Medical Center
08.2023 - 10.2025
Certificate Level II - Medical Assistant
Del Mar College
Diploma - undefined
Tuloso Midway High School