Alyssa Augugliaro
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Sam Levitz Furniture
Tucson, AZ
03.2022 - 07.2024
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed and implemented office policies and procedures.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
Customer Care
Sam Levitz Furniture
Tucson, AZ
06.2020 - 02.2022
- Answered multi-line telephone - transferred calls or forwarded messages
- Processed payments and selected appropriate financing plans for guests
- Processed end-of-day reconciliation; balanced cash drawer and credit card machine
- Delivered excellent customer service skills, professionalism, and positivity to guests
- Gathered customer feedback through surveys and used the data to improve customer service
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Waitress
KD's Coop
Plymouth, IL
07.2016 - 05.2019
- Provided accurate change for cash transactions using a cash register system
- Assisted in seating guests at tables or booths
- Greeted customers and provided menus
- Organized take-out orders efficiently according to customer requests
- Developed positive relationships with regular customers through friendly conversation
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Southeastern Jr/Sr High School
05.2019
Some College (No Degree) - Liberal Arts Degree With Nursing Interest
Pima Community College
Tucson, AZSkills
- Administrative Support
- Customer Service
- Maintain office staff
- Recruiting
- Selecting
- Orienting
- Training employees
- Overseeing general office operations
- Maintaining a clean and enjoyable working environment
- Organizing office layout
- Partnering with HR
- Maintaining office policies
- Implementing standard operating procedures
- Supply Management
- Billing
- Bookkeeping
- Employee Training
- Scheduling and calendar management
- Payroll and budgeting
- Customer Care
References
- Angel Madrid, Sam Levitz Furniture Co. - NW Store Manager, (520) 358-6876
- Paul Stingley, Sam Levitz Furniture Co. - Vice President of Sales, (520) 427-6381
Timeline
Office Manager
Sam Levitz Furniture
03.2022 - 07.2024
Customer Care
Sam Levitz Furniture
06.2020 - 02.2022
Waitress
KD's Coop
07.2016 - 05.2019
Southeastern Jr/Sr High School
Some College (No Degree) - Liberal Arts Degree With Nursing Interest
Pima Community College