Alyssa Avena
San Antonio
Summary
Dedicated Assistant Contract Manager with over 10 years of experience in optimizing vendor performance and ensuring compliance. Skilled in contract management, staff training, and enhancing guest satisfaction, contributing to improved service delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Contract Manager
Kaman's Art Shoppes Inc.
San Antonio, TX
02.2014 - 12.2024
- Oversaw vendor relationships, assessing performance to optimize service delivery and mitigate risks.
- Acquired and refined skills in sales processes and service excellence to drive customer satisfaction and meet sales goals.
- Oversaw staff management, including onboarding and ongoing training in sales techniques and artistic skill development.
- Engaged with students at diverse colleges and schools through recruitment presentations, emphasizing job insights and career pathways.
- Oversaw interview processes and ensured accurate completion of hiring documentation for new employees.
- Achieved timely payroll processing through effective management of timesheets and team member scheduling.
Streamlined team scheduling to enhance overall productivity and ensure coverage. - Evaluated maintenance requirements to support optimal park functionality, including inventory management and stock replenishment.
- Coordinated daily functions and provided support to optimize store and department performance.
- Orchestrated service coordination for multiple events to enhance guest experiences at park and external venues.
- Facilitated collaboration between contract manager and department staff to enhance workflow efficiency.
Shift Leader
Smoothie King
San Antonio, TX
03.2016 - 09.2018
- Supervised daily operations, ensuring optimal staffing and resource allocation.
- Trained and mentored team members on product preparation and customer service standards.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy.
- Cultivated exceptional guest service skills to enhance customer satisfaction.
- Monitored and maintained a hygienic and secure environment in compliance with San Antonio Metropolitan Health District regulations.
Education
Associate of Applied Science -
The College of Health Care Professions
TX03-2027
High School Diploma -
Sandra Day O'Connor
Helotes, Texas 06-2014
Skills
- Contract drafting
- Cost control
- Legal compliance
- Dispute resolution
- Sales collaboration
- Contract pricing
- Time management
- Attention to detail
- Relationship building
- Company representation
- Planning and prioritization
- Records and database management
- Supply management
- Vendor relationships
- Performance evaluations
- Service quality standards
- Staff management
- Critical thinking
- Training and orientation
- Event coordination
- Schedule management
Timeline
Shift Leader
Smoothie King
03.2016 - 09.2018
Assistant Contract Manager
Kaman's Art Shoppes Inc.
02.2014 - 12.2024
Associate of Applied Science -
The College of Health Care Professions
High School Diploma -
Sandra Day O'Connor