Alyssa Ayala
Rochester,NY
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Tom Wahl's through effective communication and problem-solving skills. Skilled in staff management and workflow optimization, I excel in creating engaging, efficient environments. My adaptability and interpersonal abilities have consistently fostered positive workplace dynamics and improved operational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Tom Wahl's
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Volunteer
ROCovery Fitness
06.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Babysitter
Family Members
07.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Planned fun outings and educational activities to keep children entertained.
Crew Member
McDonald's
05.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Emergency Medicine
Monroe Community College
Rochester, NY12.2024
High School Diploma -
Odyssey Academy
Rochester, NY06.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff discipline
- Team building
- Processes and procedures
- Process monitoring and improvement
- Policy enforcement
- Conflict resolution
- Negotiation
- Waste reduction
- Verbal and written communication
- Safety protocols
- Task delegation
- Quality control
- Workflow management
- Risk management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Adaptability and flexibility
- Organizational skills
Certification
Emt-b
Mandated reporter
Timeline
Supervisor
Tom Wahl's
09.2022 - Current
Volunteer
ROCovery Fitness
06.2021 - Current
Crew Member
McDonald's
05.2020 - 08.2020
Babysitter
Family Members
07.2018 - Current
Emergency Medicine
Monroe Community College
High School Diploma -
Odyssey Academy
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