Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Bacon

Savannah,GA

Summary

Adept at handling high-stress situations, I excelled as a Part-Time Remote Customer Service Representative at City Of Hinesville, enhancing customer loyalty through empathetic complaint resolution. Leveraging problem-solving and customer service skills, I efficiently resolved escalated calls, significantly improving client relations and repeat business.

Overview

8
8
years of professional experience

Work History

Part Time Remote Customer Service Representative

City Of Hinesville
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Meter Reader

City Of Savannah
07.2018 - Current
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.

Delivery Driver

FedEx Ground
11.2016 - 07.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma -

Richmondhill Christain Academy
Richmond Hill, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Complaint resolution
  • Client Relations
  • Product Knowledge

Timeline

Part Time Remote Customer Service Representative

City Of Hinesville
04.2024 - Current

Meter Reader

City Of Savannah
07.2018 - Current

Delivery Driver

FedEx Ground
11.2016 - 07.2018

High School Diploma -

Richmondhill Christain Academy

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Alyssa Bacon