Alyssa Baker
Grafton,MA
Summary
Developed customer service and communication skills in fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into a field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cook
Anzios Brick Oven Pizza
04.2024 - Current
- Worked on the mobile oven that is hired by many private and public selling events
- Prepared and cooked menu items according to established recipes and presentation standards.
- Ensured space cleanliness and adherence to food safety regulations.
- Managed inventory levels, minimizing waste and ensuring ingredient availability.
- Collaborated with team members to optimize workflow during peak service hours.
- Assisted in training new staff on cooking techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Host
Tavern in the Square
12.2024 - 05.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated with servers to enhance guest experience during peak hours.
- Assisted in training new hosts on customer service standards and procedures.
- Monitored dining area for cleanliness and organization throughout shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cook
Steve's Diner
11.2022 - 04.2024
- Ensured kitchen cleanliness and adherence to food safety regulations.
- Prepared and cooked menu items according to established recipes and presentation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Education
High School Diploma -
Grafton High School
Grafton, MANo Degree - Exercise Science
The Ohio State University
Columbus, Ohio, OH05-2029
Skills
- Hard Working
- Passionate about creating a good customer experience
- Communicative with any issues, idea, or successes
- Thrives with teamwork
- Adaptable in new environments open to change
- Maintains a composed and focused demeanor when it comes to busy hours
- Welcoming to customers/new employees
Timeline
Host
Tavern in the Square
12.2024 - 05.2025
Cook
Anzios Brick Oven Pizza
04.2024 - Current
Cook
Steve's Diner
11.2022 - 04.2024
High School Diploma -
Grafton High School
No Degree - Exercise Science
The Ohio State University