Alyssa Bako
Westlake,OH
Summary
Patient Access Representative with a background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Cleveland Clinic
Avon, OH
11.2023 - Current
- Scanned documents into electronic medical records system.
- Facilitated communication between patients and staff members.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Conducted registrations by sourcing information during face-to-face interviews to authenticate demographic, insurance, and financial information.
Patient Access Representative
Cleveland Clinic Akron General
Stow, OH
04.2023 - 11.2023
- Scanned documents into electronic medical records system.
- Facilitated communication between patients and staff members.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Conducted registrations by sourcing information during face-to-face interviews to authenticate demographic, insurance, and financial information.
Crew Member
Jersey Mike's Subs
Hudson, OH
10.2022 - 06.2023
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Patient Access Representative
Cleveland Clinic
Avon, OH
10.2021 - 08.2022
- Scanned documents into electronic medical records system.
- Facilitated communication between patients and staff members.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Conducted registrations by sourcing information during face-to-face interviews to authenticate demographic, insurance, and financial information.
Dietary Aide
North Ridge Health And Rehab
North Ridgeville, OH
06.2020 - 12.2021
- Assisted with preparation of snacks and other light meals.
- Prepared and served meals according to dietary guidelines.
- Set up trays for patients upon request.
- Operated kitchen equipment safely and efficiently.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Stocked supplies in dining areas as needed.
- Ensured that all food was prepared according to established health standards.
- Maintained a safe working environment by following all safety protocols.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Delivered snacks to nurse station for distribution to specific residents.
- Set up trays and food service carts to deliver food to residents.
Party Hostess
Main Event
Avon, OH
08.2019 - 12.2021
- Set up tables and chairs for events according to specifications.
- Assisted in setting up decorations, food, and beverages for the party.
- Performed light cleaning duties such as sweeping and mopping after events.
- Replenished buffet table items as needed during events.
- Collaborated with other staff members to ensure efficient operations during the party.
- Disposed of trash appropriately after each event concluded.
- Ensured that all guests had a pleasant experience by providing friendly customer service.
- Managed guest list to ensure that only invited individuals were admitted into the event.
- Stocked supplies prior to an event taking place.
- Maintained a clean environment throughout the venue by clearing away used plates, cups, and utensils.
- Addressed customer complaints promptly and professionally.
- Interacted with guests throughout the duration of the party, ensuring their needs were met promptly.
- Greeted guests upon arrival and provided them with information about the event.
- Used opportunities to upsell to guests during events, suggesting add-ons and gifts and services.
- Served food and beverages to guests and refilled glasses promptly.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Adapted quickly to last-minute changes or challenges, maintaining composure under pressure.
Education
Some College (No Degree) - Medical Management
Cleveland State University
Cleveland, OHSome College (No Degree) - Architecture
Kent State University
Kent, OHSkills
- Medical terminology
- Electronic medical records
- Insurance verification
- Customer service
- Data entry
- Patient communication
- Money handling
- HIPAA compliance
- Strong empathy
- Registration and admissions
- Patient check-in
- Information collection
Timeline
Patient Access Representative
Cleveland Clinic
11.2023 - Current
Patient Access Representative
Cleveland Clinic Akron General
04.2023 - 11.2023
Crew Member
Jersey Mike's Subs
10.2022 - 06.2023
Patient Access Representative
Cleveland Clinic
10.2021 - 08.2022
Dietary Aide
North Ridge Health And Rehab
06.2020 - 12.2021
Party Hostess
Main Event
08.2019 - 12.2021
Some College (No Degree) - Medical Management
Cleveland State University
Some College (No Degree) - Architecture
Kent State University
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