Alyssa Bamberger
Manassas,VA
Summary
Dynamic customer service professional with extensive experience at Auto Zone Auto Parts, excelling in issue resolution and cash handling. Proven track record of enhancing customer satisfaction through attentive support and meticulous documentation. Skilled in Microsoft Excel and staff training, consistently driving operational efficiency and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Auto Zone Auto Parts
Glen Burnie, Maryland
08.2025 - Current
- Assisted customers in locating the correct parts based on their needs, providing knowledgeable support to ensure the right fit and function
- Delivered exceptional customer service, ensuring all inquiries and needs were addressed promptly and courteously
- Processed cash and credit card transactions accurately and efficiently, maintaining a balanced register and adhering to company policies
- Pulled and stocked inventory to ensure product availability and organized storage, contributing to smooth daily operations and minimal downtime
Data Entry
Cochran Trucking
Dundalk, Maryland
01.2022 - 03.2024
- Processed and invoiced completed driver routes, ensuring all documentation was accurate and aligned with delivery records
- Entered and updated route data throughout the day as drivers completed their assignments, maintaining real-time accuracy in tracking systems
- Collaborated with drivers and internal teams to resolve discrepancies and ensure all delivery and invoicing information was correct and up to date
- Monitored service quality and followed up on customer feedback, ensuring a high level of customer satisfaction and timely resolution of any issues
Customer Service Representative
Belair Produce
Hanover, MD
06.2019 - 05.2021
- Answered and managed high volumes of incoming and outgoing calls, providing prompt, courteous, and professional communication with clients, drivers, and team members
- Entered and verified customer orders with a high level of accuracy, ensuring all details were correct to support smooth order fulfillment and customer satisfaction
- Prepared and processed invoices for drivers, maintaining accurate records and ensuring timely documentation for deliveries and billing purposes
Office Manager
Happy Tails Pet Resort
Crownsville, Maryland
02.2016 - 10.2019
- Managed staff schedules to ensure adequate coverage and operational efficiency
- Trained and supervised team members, ensuring accuracy and adherence to company protocols
- Handled cash and card transactions with accuracy and accountability
- Oversaw daily office operations, maintaining compliance with company standards and procedures
Education
High School Diploma -
Northeast Highschool
Pasadena05-2016
Some College (No Degree) - Human And Social Services
Bryant And Stratton College
Getzville, NYSkills
- Customer support
- Cash handling
- Customer relationship management
- Issue resolution
- Attention to detail
- Time management
- Problem solving
- Staff training
- Microsoft Excel
- Appointment scheduling
- Documentation
Timeline
Customer Service Representative
Auto Zone Auto Parts
08.2025 - Current
Data Entry
Cochran Trucking
01.2022 - 03.2024
Customer Service Representative
Belair Produce
06.2019 - 05.2021
Office Manager
Happy Tails Pet Resort
02.2016 - 10.2019
High School Diploma -
Northeast Highschool
Some College (No Degree) - Human And Social Services
Bryant And Stratton College
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