Hi, I’m
Alyssa Baran
Midlothian,VA
Summary
Detail-oriented administrative professional offering excellent patient engagement and telephone etiquette skills. A dependable leader promoting efficiency in patient registration, understanding obstetrical terminology and handling patient scheduling needs.
Overview
9
years of professional experience
1
Language
Work History
HCA Healthcare
Data Analyst
07.2020 - Current
Job overview
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms, specifically eClinicalWorks, to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote practice efficiency and profitability.
- Managed daily patient scheduling conflicts to reduce operational backlogs.
- Scheduled consultations and procedures which aligned with physician schedules.
- Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Created and maintained detailed training records and reports for management review.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Resolved complex issues related to registrations promptly, demonstrating strong problem-solving skills under pressure.
- Registered outpatients through hospital systems, such as MediTech.
- Ability to write physician orders and interpret ultrasound reports using Viewpoint.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Sedona Taphouse
Waitress
08.2018 - 09.2022
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Brick House Diner
Waitress
10.2019 - 03.2020
Job overview
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new servers on restaurant policies and procedures.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Rock Bottom Restaurant & Brewery
Hostess
08.2016 - 08.2018
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Saladworks
Shift Leader
08.2015 - 08.2017
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
John Tyler Community CollegeMidlothian, VA
No Degree from General Studies
06.2026
Coastal Carolina UniversityConway, SC
No Degree from Education
06.2022
Mills E. Godwin High SchoolHenrico, Virginia
High School Diploma
06.2017
University Overview
- Honor Roll
- Beta Club Member
Skills
- Staff Training
- Fast Learner
- Organizational Skills
- Medical Scheduling
- Insurance Verification
- Problem-Solving
- Strong Work Ethic
- Attention to Detail
- Critical Thinking
- Effective Multitasking
- Data Entry
- Deadline-oriented
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Data Analyst
HCA Healthcare
07.2020 - Current
Waitress
Brick House Diner
10.2019 - 03.2020
Waitress
Sedona Taphouse
08.2018 - 09.2022
Hostess
Rock Bottom Restaurant & Brewery
08.2016 - 08.2018
Shift Leader
Saladworks
08.2015 - 08.2017
John Tyler Community College
No Degree from General Studies
Coastal Carolina University
No Degree from Education
Mills E. Godwin High School
High School Diploma