Alyssa Barban
Tampa,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Specialist
CarMax
Tampa, FL
09.2021 - Current
- Answered incoming customer inquiries via phone, email and live chat.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Verified accuracy of all documents before submission to the DMV.
- Performed data entry tasks to update customer accounts and maintain database records.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Responsible for managing and organizing physical and electronic documents.
- Reviewed and analyzed loan documents to ensure accuracy and compliance with company standards.
- Performed daily count of currency and coin on hand.
- Prepared bank deposits with accompanying paperwork.
Shift Manager
Taco Bell
Miami, FL
09.2020 - 09.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed daily temperature checks of freezers and refrigerators and documented results.
- Ensured compliance with food safety regulations and standards.
- Trained staff on proper hygiene, sanitation, and food handling protocols.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes and silverware.
- Stocked supplies such as food items, beverages and paper goods.
Sales Associate
Spencer's Gifts
Miami, FL
09.2019 - 09.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Team Member
Taco Bell
Miami, FL
08.2016 - 09.2019
- Assisted customers with product selection and ordering process.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06-2019
Skills
- Customer Service
- Prioritization
- Microsoft Outlook
- Critical Thinking
- Documentation
- Research
- [spanish] translation
- Collaboration
Languages
Spanish
Professional
Timeline
Customer Specialist
CarMax
09.2021 - Current
Shift Manager
Taco Bell
09.2020 - 09.2021
Sales Associate
Spencer's Gifts
09.2019 - 09.2020
Team Member
Taco Bell
08.2016 - 09.2019
High School Diploma -
G. Holmes Braddock Senior High School