ALYSSA BArKMAN

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Scheduled office meetings and client appointments for staff teams.
• Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data.
• Spoke to, on average, over 50-60 people daily
• Organized, maintained and updated information in computer databases

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

Answered questions about company location and hours of operation

• Handled multi-line phone system and promptly transferred calls
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Established and maintained good communications with personnel and clientele
• Welcomed on-site visitors and directed to appropriate personnel
• Opened and closed main office in alignment with established security procedures
• Communicated with maintenance personnel to report facility issues
• Provided a high level of customer service to all clients
• Interacted with management and colleagues to resolve important administrative matters
• Heard and resolved complaints from customers and public
• Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
• Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.

• Provided efficient and courteous service to customers
• Operated cash register and accurately processed payments, returns, and exchanges
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Maintained inventory and store visual presentation to meet customer needs
• Maintained cash accuracy by working with supervisor to correct deficiencies
• Developed strong customer service skills by providing efficient and accurate service
• Counted and balanced cash drawer at the beginning and end of each shift
• Assisted with training and mentoring new team members
• Used POS system to complete purchases for customers
• Handled customer complaints and inquiries in courteous and efficient manner
• Processed payments, returns, and exchanges
• Offered assistance to customers in locating desired items
• Counted and balanced cash drawer at the beginning and end of each shift
• Used POS system to complete purchases for customers
• Maintained cash accuracy by working with supervisor to correct deficiencies
• Provided excellent customer service by greeting customers and offering assistance
• Greeted and informed customers of products, fostering positive store experiences
• Delivered customer service by greeting customers and answering any store inquiries
• Trained new cashiers in use of cash registers and processing payments.