ALYSSA BARRERA
Cypress,TX
Summary
Enthusiastic and driven candidate with proven experience in fast-paced office settings. Committed to providing friendly and professional service to customers to maintain consistent positive experiences and build clientele base.
Overview
5
5
years of professional experience
Work History
Customer service, FOH Manager
Frio Grill
11.2022 - Current
- Developing brand messaging, Time management, tasked with opening/closing the restaurant, adjusting schedules and seeking new talent when needed to accommodate call-outs
- In charge of FOH daily operations pertaining to guest experiences , host training , interviewing for front of house staff and maintenance
- Created standards of operations material for hosts and servers for guidelines on daily duties.
- Multi tasking with adjacent bar on concert nights to accommodate both staff and clientele
- Meeting with the owners/other managers to create goals and tasks to be completed to better the team and restaurant operations.
Dining Room Coordinator
DRC, Lupe Tortilla
04.2022 - 11.2022
- Serving as DRC for guests to drive pleasurable dining experiences
- Coordinating with management and waitstaff to effectively take care of guests in a timely fashion
- Supervising wait staff during dining times to accurately quote wait times
- Planning accordingly to take care of large parties and mapping floor suiting
- Waitstaff's capabilities.
Front Office Lead - Contract Work
Doctor’s Office
07.2021 - 02.2022
- Responsible for the daily operations of the practice
- Accept payments for co pays, deductibles.
- Creating schedules for front office staff of 5 offices.
- Work together with doctors to accommodate scheduling in all 12 doctors requirements when scheduling.
- Forwarding insurance to be verified for current policies.
- Creating training material designed for new hires.
- Scheduling pharmaceutical rep meetings with various doctors within their schedules.
- Created and updated records and files to maintain document compliance.
- Collect patient and client documents and information upon referral.
Team Member/Waitress
Lupe Tortilla
04.2020 - 07.2021
- Tasked with taking to-go orders by phone and in person.
- Facilitate all components of order before delivery to customer to ensure a positive experience.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Lead Key Holder
Fuego / Attic Salt
06.2019 - 04.2020
- Completed store opening and closing procedures - ie. register close outs, daily deposits, store cleanup.
- Working to achieve sales goal for the day by promoting merchandise and weekly sales in specified items .
- Received and placed merchandise in specific areas to promote weekly/monthly sales. Inventory boxes and restocked shelves accordingly.
- Provided corporate with daily/weekly sales numbers .
- Engaging with clientele as they enter and exit the storefront. Answering questions, promoting product.
Secretary Assistant
Cypress Woods High School
08.2018 - 05.2019
- Assisted front office with preparing and filing paperwork pertaining to student body and officer personnel -Assisting students as well as office personnel as needed with paperwork, answering phones, and other projects as assigned -Assisting with students' final exemption cards and other assistant duties.
- Responded to inquiries from callers seeking information.
Education
Associate of Applied Science - Business Administration
Lone Star Junior College
05.2024
High School Diploma -
Cypress Woods High School
05.2019
Skills
- Recordkeeping
- Data entry
- Team Leader
- Client Relations and Retention
- Time Management
- Customer Service
- Personnel Training and Development
- Issue Resolution
- Cash Handling
- Strategic Business Initiatives
Timeline
Customer service, FOH Manager
Frio Grill
11.2022 - Current
Dining Room Coordinator
DRC, Lupe Tortilla
04.2022 - 11.2022
Front Office Lead - Contract Work
Doctor’s Office
07.2021 - 02.2022
Team Member/Waitress
Lupe Tortilla
04.2020 - 07.2021
Lead Key Holder
Fuego / Attic Salt
06.2019 - 04.2020
Secretary Assistant
Cypress Woods High School
08.2018 - 05.2019
Associate of Applied Science - Business Administration
Lone Star Junior College
High School Diploma -
Cypress Woods High School