Alyssa Barrera
Houston,Tx
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Dispatcher with 1 year of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Also, recognized by upper management on dispatching and bringing revenue to succeed there goal as a fairly new dispatcher.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Air Tech of Houston
Houston, TX
11.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Contacted customers about potential service upgrades, new promoitions and account changes.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Received and dispatched calls for emergency services.
- Updated records of technician locations, delays, and cancellations.
- Assigned technicians to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient schedules were met.
- Tracked vehicles using GPS technology and work cell phone to provide real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Scheduled install and repairs according to priority and available equipment.
- Utilized various software systems such as Service Titan to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
Laboratory Assistant
Altrudx
Houston, Tx
04.2020 - Current
- Received blood, biological tissue, and fluids and processed for testing
- Documented detailed findings in computer for analysis and reporting
- Labeled and classified samples for tracking, security, and testing accuracy
- Inspected raw materials and finished work to identify quality and compliance concerns
- Session our sample we receive, enter data entry on each patient
- Send out samples we aren't able to run in our lab
- Accomplish every task giving to me throughout the day in a timely manner
- Answering the phone solving clients issues and sending out blood results when needed.
ABDelivery Driver
Advanced Auto Parts
Houston, Tx
01.2019 - 07.2019
- Researched and traveled most direct route and delivered items on schedule or ahead of schedule
- Complied with established company policies and procedures and DOT regulations to maximize road safety
- Tracked and maintained records for mileage, fuel usage, and delivery instructions
- Loaded and unloaded vehicle, delivered packages to customers' doors, and collected payments upon delivery when required
- Addressed customer complaints and proactively implemented resolutions to promote repeat business
- Handled bagged products with care and delivered to customers in pristine condition
- Reviewed orders before delivery and confirmed completeness and proper invoicing to optimize customer service
- Obeyed traffic laws and followed established traffic and transportation procedures
- Used local road knowledge and GPS applications to plan the most efficient routes and work around issues like accidents and construction
- Inspected the delivery vehicles before and after trips and completed basic repairs to keep each in good working order
- Turned in receipts and money received from deliveries
- Loaded and unloaded trucks, vans, or automobiles
- Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes.
Sales Associate
Oman health holistic products
Houston, Tx
06.2018 - 02.2019
- Maintained knowledge of every holistic products, tested different products to get my own experience to sell the products
- Supported company mission and values through honesty, integrity, and high-quality performance
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Engaged customers and built connections to drive long-term sales
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Receptionist Assistant
Sleep inn suites
Houston, Tx
04.2017 - 07.2018
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Answered, booked rooms for guests in a timely manner and satisfied the customers stay with what they were looking for with good rates
- Greeted and interacted with clients to immediately build trust.
Cashier Team Lead
Pizza Hut
Houston, Tx
02.2015 - 09.2016
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Answered questions regarding special and seasonal products
- Bagged and packaged customer orders and purchases
- Increased customer satisfaction ratings by providing prompt and accurate service
- Operated POS cash registers and counted monies received
- Greeted customers and provided prompt and friendly service
- Helped trainees process cash and card payments for customer purchases
- Ordered, stocked, and rotated aisles and departments
- Collected payment for customer purchases.
Education
High School Diploma -
North Star Christian Academy
Skills
- Account updating
- Problem resolution
- Schedule Management
- Dispatch Coordination
- Adjusting routes
- Route Planning
- Processing orders
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Product/Sales Knowledge
- Data Collection
- Research
- Active Listening
- Reassuring
- Service Titan
- Teams
- Five 9
- Documentation management
- Customer Service
- Client communication
Timeline
Customer Service Representative
Air Tech of Houston
11.2022 - Current
Laboratory Assistant
Altrudx
04.2020 - Current
ABDelivery Driver
Advanced Auto Parts
01.2019 - 07.2019
Sales Associate
Oman health holistic products
06.2018 - 02.2019
Receptionist Assistant
Sleep inn suites
04.2017 - 07.2018
Cashier Team Lead
Pizza Hut
02.2015 - 09.2016
High School Diploma -
North Star Christian Academy