Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Barreras

Tucson,AZ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Gem World. Adept in cash handling and problem-solving, excel in fostering teamwork and collaboration. Successfully managed and trained diverse teams, significantly boosting productivity and efficiency. Detail-oriented approach and organizational skills have consistently improved service quality and operational workflow.

Overview

10
10
years of professional experience

Work History

Sales Associate/Cashier

Gem World
06.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations, along with writing their itemized invoices.
  • Assisted in the development and implementation of marketing initiatives on Etsy to promote store and special promotions.
  • Managed efficient cash register operations.
  • Lifted up to 55 pounds at once and used forklift or pallet jacks to move heavier loads.

General Warehouse Associate

Home Goods Distribution Center
10.2020 - 03.2021
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Helped maintain the warehouse as well-organized by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
  • Responsible for attributing and dispersing work equally to individuals.
  • Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.

Lead Pharmacy Technician

DLH Solutions
03.2018 - 10.2020
  • Supervised 30 pharmacy technicians and coordinated day-to-day assignments.
  • Able to assist pharmacy technicians, shipper/packers, and pharmacists with any questions regarding production.
  • Assure pharmacy technicians and shipper/packers have the proper workflow to ensure productivity was met.
  • Determine reason for lockouts and correct the error.
  • Stock all areas with necessary supplies.
  • Coordinate between logistics and production for product needs in various areas.
  • Train employees in various areas throughout production floor.
  • Managed closing duties for pharmacy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Key Holder/Cashier

Dollar General
08.2017 - 03.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in the best professional manner possible.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

All Purpose Clerk/Cashier

Fry's Food And Drug
06.2014 - 03.2017
  • Exceeded productivity goals by prioritizing workloads effectively during peak hours of operation.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Improved customer satisfaction by providing efficient and accurate service in various departments.
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Demonstrated adaptability by taking on additional responsibilities during times of staff shortages or high-volume periods.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Cross-trained in multiple departments for increased versatility as an All Purpose Clerk within the store setting.

Education

Certificate - Pharmacy Technician

Pima Medical Institute
Tucson, AZ
05.2017

High School Diploma -

Sunnyside High School
Tucson, AZ
05.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Cash Handling
  • Detail Oriented
  • Organized
  • Order Processing
  • Shipment Processing

Timeline

Sales Associate/Cashier

Gem World
06.2021 - Current

General Warehouse Associate

Home Goods Distribution Center
10.2020 - 03.2021

Lead Pharmacy Technician

DLH Solutions
03.2018 - 10.2020

Key Holder/Cashier

Dollar General
08.2017 - 03.2018

All Purpose Clerk/Cashier

Fry's Food And Drug
06.2014 - 03.2017

Certificate - Pharmacy Technician

Pima Medical Institute

High School Diploma -

Sunnyside High School

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Alyssa Barreras