Alyssa Beach
Columbia Falls,MT
Summary
Dedicated professional with a history of meeting company needs with consistent and organized practices. Known for high productivity and efficient task completion. Possess specialized skills in data analysis and financial modeling that contribute to accurate rate setting and forecasting. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
10
10
years of professional experience
Work History
Rate Analyst
DNC: Gaming
Remote
2023.12 - Current
- Researched competitors' rates to ensure competitive pricing structure was maintained.
- Generated spreadsheets outlining optimal rates.
- Drafted presentations summarizing budgets and forecasts.
- Monitored and adjusted daily rates.
- Monitored and adjusted monthly forecasts.
- Conducted research on current rates, market trends, and other financial indicators to make rate decisions.
Operations Manager
DNC: The Pine Lodge on Whitefish River
Whitefish , MT
2022.04 - 2024.12
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Managed hours worked to match budget and business needs.
- Inputted PTO for staff members.
- Uploaded schedules using SHIFT.
- Developed key performance indicators to measure effectiveness of operational processes.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitor occupancy and room rates.
- Review and approve weekly payroll and paid time off for all departments using SHIFT.
- Resolve discrepancies between actual cash on hand and recorded amounts.
- Count daily cash drops.
- Balanced cash deposits.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- End of month bank counts.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Create and receive purchase orders in Birchstreet.
- Oversee daily operations of hotel staff, including housekeeping and front desk personnel.
- Coordinate reservations, check-ins, and check-outs for guests.
- Provide leadership and direction to team members while managing performance issues.
- Supervise the hiring process for new employees by conducting interviews and background checks.
- Delegate work to staff, setting priorities and goals.
- Developed and implemented operational procedures to ensure quality standards are met.
Executive Housekeeping Manager
DNC: The Pine Lodge on Whitefish River
Whitefish , MT
2018.09 - 2022.04
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Trained and supervised a team of 15+ housekeepers in proper cleaning techniques and safety regulations.
- Created schedules for staff to ensure adequate coverage at all times.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Monitored budget spending for the housekeeping department.
- Conducted yearly performance reviews with staff members to assess progress towards goals.
- Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
- Resolved conflicts between employees in a timely manner following company policies.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Prepared and distributed assignment sheets to assigned staff.
Housekeeping Supervisor
DNC: The Pine Lodge on Whitefish River
Whitefish , MT
2016.09 - 2018.09
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Housekeeping Attendant
DNC: The Pine Lodge & Best Western
Whitefish , MT
2015.01 - 2016.09
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
- Assisted guests with requests related to housekeeping services.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Responded promptly to special requests from guests or management staff.
Education
High School Diploma -
Columbia Falls High Schooll
Columbia Falls, MT06.2011
Skills
- Organizational Management
- Data Analysis
- Labor Relations
- Time Management
- Inventory Management
- Workflow Optimization
- Customer Retention
- Performance Monitoring
- Production
- Conflict Mediation
- Maintenance Planning
- Interviewing and Hiring
- Hotel Management
- Work Planning and Prioritization
- Payment Processing
- Computer Skills
- Teamwork and Leadership
- Operational Efficiency
- Hotel Operations
- Staff Training
- Budget Implementation
- Cost Estimation
- Revenue management
- Financial Planning
- Business Forecasting
- Budget coordination
Timeline
Rate Analyst
DNC: Gaming
2023.12 - Current
Operations Manager
DNC: The Pine Lodge on Whitefish River
2022.04 - 2024.12
Executive Housekeeping Manager
DNC: The Pine Lodge on Whitefish River
2018.09 - 2022.04
Housekeeping Supervisor
DNC: The Pine Lodge on Whitefish River
2016.09 - 2018.09
Housekeeping Attendant
DNC: The Pine Lodge & Best Western
2015.01 - 2016.09
High School Diploma -
Columbia Falls High Schooll
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