Alyssa Beatty
Temple,TX
Summary
Experienced with employee and client relations, recruitment, and overall policy implementation. Utilizes effective communication and problem-solving skills to foster a productive work environment. Skilled in conflict resolution and policy enforcement, with high standard for results. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. Highly reliable and flexible in meeting changing business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
By Example, LLC
05.2023 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
High Net Worth Account Manager
Bkcw Insurance
04.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Managed the high net worth book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Maintained high standards of customer service by building relationships with clients.
Auto Claim Adjuster
USAA
01.2022 - 04.2023
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts specific to theft, fire & vandalism claims.
- Coordinated with law enforcement and legal teams to gather necessary documentation for fraud investigations.
- Documented all findings in concise reports.
- Managed high call volumes and multi-tasking to deliver exceptional customer service
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
Child and Youth Program Assistant
US Army
11.2019 - 12.2020
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
Barista
Wegmans Supermarket
08.2018 - 03.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
International Affairs Ambassador
University of the Incarnate Word
09.2017 - 08.2018
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Increased student engagement by organizing and leading campus tours for prospective students and their families in reference to study abroad programs
- Promoted cultural exchange through the organization of events, fostering a sense of community among diverse students.
- Host events to promote marketing for the European Study Center in Heidelberg, Germany.
Congressional Intern
Joaquin Castro For Congress
01.2018 - 05.2018
- Thoroughly researched issues and legislation.
- Gained valuable insight into the daily operations of a congressional office by attending briefings, hearings, and special events.
- Streamlined office workflow by updating contact databases regularly and monitoring incoming communications effectively.
- Provided exceptional constituent service, addressing concerns with empathy and professionalism.
- Assisted in organizing town hall events, ensuring smooth communication between constituents and congressional staff.
- Demonstrated adaptability by performing various administrative tasks including answering phone calls, greeting visitors, and managing mail distribution systems.
Education
MBA - Human Resources Management
University of The Incarnate Word
San Antonio, TX12-2020
BBA - International Business
University of The Incarnate Word
San Antonio, TX12-2018
High School Diploma -
Ansbach Middle High School
Ansbach, Germany06-2014
Skills
- Personnel file management
- Policy and procedure development
- Staffing and recruitment
- Client rapport
- Compliance requirements
- Relationship building and management
Certification
- APHR- Auburn University- 2019
- CISR- National Alliance- 2024
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Human Resources Administrator
By Example, LLC
05.2023 - Current
High Net Worth Account Manager
Bkcw Insurance
04.2023 - Current
Auto Claim Adjuster
USAA
01.2022 - 04.2023
Child and Youth Program Assistant
US Army
11.2019 - 12.2020
Barista
Wegmans Supermarket
08.2018 - 03.2019
Congressional Intern
Joaquin Castro For Congress
01.2018 - 05.2018
International Affairs Ambassador
University of the Incarnate Word
09.2017 - 08.2018
MBA - Human Resources Management
University of The Incarnate Word
BBA - International Business
University of The Incarnate Word
High School Diploma -
Ansbach Middle High School