Alyssa Bell

• Delivered exceptional service with a 95% customer satisfaction rating, consistently meeting guest needs during high-volume shifts over the course of three years.
• Processed an average of 20-25 orders per shift as a waitress, contributing to a 15-20% increase in guest stisfaction and repeat business.
• Cleaned and prepared 15-20 rooms per-shift, maintaining high cleanliness standards and contributing to a 10-15% improvement in guest satisfaction scores.
• Managed laundry operations, processing 50-60 loads per day, reducing linen processing time by 20% and ensuring timely availability of linens for guest use.

• Facilitated weekly reviews with financial representatives, assisting in refining 5-10 tailored financial strategies.
• Leveraged Microsoft Dynamics CRM to document client interactions, enhance communication channels, and drive accurate meeting documentation contributing to a 10-15% improvement in CRM data entry.
• Managed compliant client files and communications, ensuring adherence to regulatory standards, with 100% compliance during the month.
• Streamlined application preparation and submission processes to maintain a 90% approval rate within expected timelines.
• Contributed to opening and funding investment accounts, enhancing workflow efficiency by 15-20%.

• Serve as the strategic right hand to the CEO, managing complex calendars, travel, prioritization, and high-level communication while ensuring executive time is protected and optimized. Create, document, and implement Standard Operating Procedures (SOPs) across executive operations, office management, communication workflows, and internal processes, bringing structure and consistency to a fast-moving startup environment.
• Partner directly with the Finance Controller on budget tracking, expense reconciliation, vendor payments, and operational cost management, ensuring financial accuracy and smooth month-end processes.
• Act as HR point-of-contact, supporting onboarding, new-hire setup, equipment allocation, employee documentation, time-off tracking, and maintaining a positive and professional workplace environment.
• Lead office management efforts by overseeing vendors, supplies, maintenance, workspace setup, and day-to-day facilities operations to ensure a fully functional office.
• Handle confidential executive and personal matters with discretion, balancing sensitive information and time-critical tasks without oversight.
Support C-suite executives with scheduling, meeting preparation, presentation materials, and coordination across cross-functional teams.
• Plan and execute team events, off-sites, leadership meetings, and company-wide initiatives involving multiple stakeholders and moving parts.
• Take ownership of special projects with minimal direction, demonstrating strong judgment, urgency, and proactive problem-solving.

• Delivered exceptional customer service, maintaining a 95%+ customer satisfaction rating and fostering a loyal client base through personalized interactions and efficient order fulfillment.
• Drove a 15-20% increase in daily sales by effectively upselling, promoting seasonal items, and engaging customers with product knowledge.
• Trained and mentored over 10 new baristas, with 90% meeting performance targets within three months.
• Implemented quality control measures that reduced drink-related customer complaints by 25%, improving consistency and overall product satisfaction.

• Assisted in preparing samples for nucleic acid isolation and quantitative PCR, contributing to 10-15 successful experiments and improving sample prep efficiency by 15-20%.
• Utilized MATLAB, Excel, and Python to streamline data analysis and management, reducing processing time by 10-15% and improving accuracy in experimental results.