Alyssa Bennett
Katy,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Medication Aide
Buda Oaks Assisted Living
11.2022 - 07.2023
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Administered medications to patients and remained vigilant for negative side effects.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Caregiver
Comfort Keepers
09.2022 - 11.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Package Handler
UPS
05.2022 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Built strong relationships with customers and vendors through excellent customer service.
Math Office Student Worker
Texas State University
09.2020 - 05.2022
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Answered phones and transferred calls to the appropriate department.
Education
Bachelor of Science - Pre-Nursing Studies
Texas State University
San Marcos, TXHigh School Diploma -
Crosby High School
Crosby, TX05.2019
Skills
- Customer Service
- Verbal and Written Communication
- Company Guidelines
- Emergency Situations
- Privacy and Confidentiality
- Time Management
- Multitasking and Organization
- Status Updates
- Customer Inquiries
- Telephone System Operation
- Critical Thinking
- Team Collaboration
Timeline
Medication Aide
Buda Oaks Assisted Living
11.2022 - 07.2023
Caregiver
Comfort Keepers
09.2022 - 11.2022
Package Handler
UPS
05.2022 - 08.2022
Math Office Student Worker
Texas State University
09.2020 - 05.2022
Bachelor of Science - Pre-Nursing Studies
Texas State University
High School Diploma -
Crosby High School
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