Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Alyssa Bennington

Grand Rapids,MI

Summary

Dynamic Sales Supervisor with a proven track record at Designer Shoe Warehouse, excelling in customer service and sales strategy development. Enhanced client satisfaction and consistently achieved sales targets through effective coaching and training. Strong interpersonal skills fostered team collaboration, driving increased revenue and repeat business.

Energetic and motivated with strong interpersonal and communication skills. Possesses knowledge of sales processes and customer relationship management, demonstrating proficiency in team leadership and sales strategies. Committed to driving sales growth and fostering collaborative team environment to achieve outstanding results.

Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis.

Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

3
years of professional experience

Work History

Designer Shoe Warehouse

Sales Supervisor
07.2022 - Current

Job overview

  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Grand Rapids Community College
Grand Rapids, MI

Associate of Arts
05-2022

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Management support
  • Motivational skills
  • Sales team assistance
  • Sales training
  • Store appearance and merchandising
  • Sales strategies
  • Goals and performance
  • Sales coaching
  • Sales reporting
  • Operations
  • Analyzing data

Accomplishments

  • Supervised team of 13 staff members.
  • Resolved product issue through consumer testing.
  • Completed manager training program.
  • Trained and mentored countless employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Sales Supervisor

Designer Shoe Warehouse
07.2022 - Current

Grand Rapids Community College

Associate of Arts
Alyssa Bennington