Alyssa Bernal

· Coordinate scheduling of weekend clinic shifts as assigned by the Medical Director.

· Interact with clients over the phone, via email, and in person; collaborate with other staff to clients' needs.

· Physically set up treatment rooms, make practitioner room assignments, pull and file charts, set up food donations and snacks, and clean up after every shift.

· Provide input at case management meetings to prioritize client services and to better meet clients' needs.

· Manage client scheduling system and act as a primary client services and to better meet clients needs.

· Data entry and other administrative duties as assigned.

• Utilized intentional interpersonal skills to identify customer needs and provide informative solutions
• Stepped into leadership roles; trained new employees, served as a liaison to managers, modeled customer service techniques for new coworkers, and provided knowledgeable and professional input to staff and management as needed
• Excelled on the sales floor by selling over 500 memberships and achieving the second-highest sales in our district during the 2017 – 2018 year
• Trusted by supervisors to complete sales deposits and register till counts in a safe, accurate and efficient manner.

• Provided stellar customer service while maintaining a problem-solving attitude and work style; often received compliments from managers and customers about my quality of service and assistance
• Consistent and integral member of sales team, often stepping in to assist and train new staff
• Remained composed and clear-headed under high-stress deadlines and chaotic sales events
• Formally trained in merchandising strategies and managerial level Point-of-Sale machine operations.

• Adhered to and enforced the standardized test administration instructions; properly fielded any questions from test-takers and provided correct and knowledgeable information
• Facilitated a calm, warm, and comfortable testing environment
• Maintained confidentiality and integrity when distributing, collecting, and submitting exams.