Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Betz

Milford,Delaware

Summary

Experienced in veterinary, EMS, customer service, and reception, with a diverse skill set that excels in different work environments. Strong background in veterinary care, providing compassionate and efficient assistance to animals and owners. Honed ability to remain calm under pressure and make quick decisions in critical situations through EMS experience. Customer service expertise ensures exceptional support and client satisfaction. Reception skills effectively manage administrative tasks and create a welcoming atmosphere for staff and visitors.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Ambulance Driver

Hart to Heart Transportation Services
06.2023 - 10.2024
  • Operated ambulance vehicle in a safe and efficient manner, adhering to all traffic laws and regulations
  • Responded promptly to emergency calls, ensuring timely arrival at the scene
  • Transported patients safely to hospitals or other healthcare facilities while maintaining patient comfort and stability
  • Communicated effectively with dispatchers, receiving detailed information about each call and providing updates on patient status
  • Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
  • Contributed to team efficiency by assisting in the cleaning, restocking, and organization of ambulance equipment after each call.
  • Demonstrated excellent driving skills under high-pressure situations, prioritizing safety while navigating through challenging conditions.
  • Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.

Veterinary Technician and Receptionist

Savannah Animal Hospital
05.2021 - 09.2023
  • Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
  • Provided compassionate care to animals by monitoring their vital signs and ensuring their comfort during examinations and treatments
  • Maintained accurate medical records for each patient, documenting diagnoses, treatments, and progress notes
  • Administered vaccinations to animals according to vaccination schedules and maintained vaccine inventory
  • Educated pet owners on preventive care measures such as flea control, heartworm prevention, and nutrition guidelines
  • Maintained cleanliness of examination rooms before/after appointments
  • Conducted routine laboratory tests such as blood work analysis, urinalysis, fecal examinations etc
  • Managed phones and directed clients in the right direction

Team Member

Chick-fil-a
02.2020 - 09.2020
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Landscaper

Short Landscaping
06.2017 - 08.2019
  • Manicure lawn to customers satisfaction
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Dog Sitting

Self
  • Ensured safety, nutrition and emotional wellbeing of animals while clients were away from home
  • Cleaned and looked after pets and household while clients were away
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.

Cleaning

Private Employer
  • Streamlined detailing process with efficient use of cleaning tools and supplies.
  • Maintained records of cleaning activities.
  • Improved overall facility cleanliness by implementing efficient cleaning schedules and routines.
  • Improved facility cleanliness by implementing efficient cleaning protocols and schedules.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Education

Associate of Science - Medical

Delaware Technical Community College
DE

High school or equivalent -

Penn Foster
06-2020

Skills

  • Positive Attitude
  • Client Relationship Management
  • Issue Resolution
  • Customer Service
  • Adaptability and Dependability
  • Client Communication
  • Patient Care

Certification

  • Driver's License, Present
  • CPR Certification, Present
  • EVOC, Present

Timeline

Ambulance Driver

Hart to Heart Transportation Services
06.2023 - 10.2024

Veterinary Technician and Receptionist

Savannah Animal Hospital
05.2021 - 09.2023

Team Member

Chick-fil-a
02.2020 - 09.2020

Landscaper

Short Landscaping
06.2017 - 08.2019

Dog Sitting

Self

Cleaning

Private Employer

Associate of Science - Medical

Delaware Technical Community College

High school or equivalent -

Penn Foster

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