Alyssa Bicehouse
Bairdford,PA
Summary
Experienced rep brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Hardworking, passionate and organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Senior Customer Care Representative
CVS Caremark
08.2023 - Current
- Established rapport with clients, ensuring a positive experience in every interaction.
- Collaborated effectively with cross-functional teams to provide seamless support for customers.
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
- Assisted in the development of training materials for new hires, improving onboarding processes.
Lead Toddler Teacher
Early Years Community Learning Center
04.2023 - 08.2023
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
Lead Infant Room Teacher
New Beginnings Childcare Center
02.2022 - 04.2023
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Maintained confidentiality of children, family information and staff.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
Lead Childcare Teacher
TLC For Kids
01.2020 - 01.2021
- Established strong relationships with parents through open lines of communication, regular updates, and informative parent-teacher conferences.
- Upheld the integrity of the childcare program by adhering to all state licensing regulations, accreditation requirements, and internal policies.
- Facilitated smooth transitions between activities by using songs, visual cues, and verbal reminders to keep children engaged while minimizing disruptions.
- Enhanced children''s communication skills by incorporating sign language and visual aids in daily activities.
Education
High School Diploma -
Quaker Valley High School
625 Beaver St Leetsdale PA 1505606.2017
Skills
- Team motivation
- Exceptional communication
- Call center experience
- Coaching and Mentoring
- Email Etiquette
- Reporting and documentation
- Strong leadership
- Problem Resolution
Timeline
Senior Customer Care Representative
CVS Caremark
08.2023 - Current
Lead Toddler Teacher
Early Years Community Learning Center
04.2023 - 08.2023
Lead Infant Room Teacher
New Beginnings Childcare Center
02.2022 - 04.2023
Lead Childcare Teacher
TLC For Kids
01.2020 - 01.2021
High School Diploma -
Quaker Valley High School
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