Alyssa Bienus
Frederick,MD
Summary
Practiced coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Friendly with exceptional talent in brand awareness, verbal communication, customer relations and retail operations. Known for thriving in fast-paced and changing environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
State Care Coordinator
Frederick County Health Department
04.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported patient care excellence via planning and interpretation of programs.
- Assisted the managerial team in setting up meetings, blocking off events in their calendars, and fielding phone calls when needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Loan Verification Analyst
BestEgg
04.2022 - 04.2023
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Worked with team leader to setup weekly meetings and send out team updates.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Service Associate
PNC Financial Services
05.2020 - 01.2021
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes using proprietary software.
- Recommended additional, useful services to customers, which helped to increase overall sales.
Customer Service Associate
US Navy
02.2012 - 08.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Shared detailed information regarding options to help customers make decisions.
- Upheld strict quality control policies and procedures during customer interactions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Assisted customers in making payments on accounts and setting up payment plans.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Aviation Boatswain's Mate, Equipment
US Navy
08.2010 - 01.2012
- Supervised and completed flight line foreign object prevention walks.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
- Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times.
Internship Student
Penn State University
06.2009 - 08.2009
- Helped staff members with writing correspondence, restocking supplies and other administrative needs.
- Handled incoming and outgoing mail for office staff.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
Education
Bachelor of Arts - Psychology
Penn State University
State College, PABachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NHSkills
- Quality Assurance
- Marketing and sales
- Customer service excellence
- Payment processing
- Customer support
- Records maintenance
- Data entry
- Call Center Operations
- Customer relations
- Report generation
- Quality assurance controls
- High-energy attitude
- Inbound and Outbound Calling
- Product organization
- Medical Terminology
- Organizational Skills
- Goal Setting
- Organizational Standards
- Interdepartmental Collaboration
- Care Planning
- Scheduling
- Database Coordination
- Computer literacy
- Active listening
Certification
- Peer Recovery Coach Trained. - April2023
Timeline
State Care Coordinator
Frederick County Health Department
04.2023 - Current
Loan Verification Analyst
BestEgg
04.2022 - 04.2023
Service Associate
PNC Financial Services
05.2020 - 01.2021
Customer Service Associate
US Navy
02.2012 - 08.2014
Aviation Boatswain's Mate, Equipment
US Navy
08.2010 - 01.2012
Internship Student
Penn State University
06.2009 - 08.2009
Bachelor of Arts - Psychology
Penn State University
Bachelor of Arts - Psychology
Southern New Hampshire University
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