Alyssa Bilynsky
Henderson,NV
Summary
Compassionate veterinary receptionist with background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
4
4
years of professional experience
Work History
Receptionist
Tropicana Animal Hospital
03.2021 - Current
- Opening/Closing Veterinary Clinic.
- Worked efficiently in a very busy 12-doctor practice.
- Managed incoming records between other veterinary locations.
- Evaluate urgent situations via telephone and face-to-face
- Develop knowledge to educate clients on preventative vet care.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Represent the hospital professionally as the first impression with customers, face to face, and over the phone.
- Recorded histories and took patient weights.
- Lifting heavy objects.
- Maintained cleanliness of reception, waiting area, and exam rooms.
- Updated and recorded customer or client information to maintain accounts.
- Scanning in records
- Sending out medical records to owners and other veterinary clinics upon request.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Managed company database and ensured the accuracy of contact information.
- Taking deposits.
- Setting up paperwork and clients' charts before their appointments.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Scheduled appointments and provided information to clients regarding services offered.
- Kept track of client's payment history.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Took messages from patients and promptly relayed to appropriate staff.
- Validated pet insurance and advised patients of benefits and coverage.
- Informed patients of claims status after filing pet insurance claims.
Barista
Dunkin Donuts
Henderson, NV
08.2020 - 09.2020
- Open/Closing of establishment
- Prepared food
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Take drive thru and walk-in orders
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
Basic High School
Henderson, NV05-2022
Skills
- Data Entry
- Scheduling
- Clerical Support
- Discharging Patients
- Payment Processing
- Recordkeeping
- Filling Prescriptions
- Educating Owners
- Teamwork and Collaboration
- Customer Service
- Record Request Management
- Follow-up calls
- Telephone management
- Client Relations
- Animal Handling
- Employee Training
- Exam Room Preparation
- Billing and Invoicing
- Compassionate Care
- Chart updating
- Documenting Medical Histories
- Marketing support
- Veterinary standards and procedures
- Sales expertise
Timeline
Receptionist
Tropicana Animal Hospital
03.2021 - Current
Barista
Dunkin Donuts
08.2020 - 09.2020
High School Diploma -
Basic High School