Alyssa Binder
Redding,USA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Red Robin
10.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
O'Neals Pub
01.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
Bloom Southern Kitchen
03.2020 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Iron Hill Brewery
11.2016 - 02.2020
- Interact with the customers directly and quickly in a manner which promotes the highest level of customer service
- Responsible to receive and deliver of food and drink orders in a fast and friendly manner
- Staying educated on each and every craft beer on tap
- Keep up with new ones and all drink promotions
- Ensure accurate cash handling and balancing of nightly cash outs
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
Associate of Science - Horticulture
Kutztown University
Kutztown, PA01.2007
High School -
Owen J. Roberts High School
01.2005
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Order accuracy
- Quality control
- Relationship management
- Beverage preparation
- Inventory management
- Food sales and promotion
Certification
Food Handler Certificate, Food Handler Certification
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Bartender
Red Robin
10.2024 - Current
Bartender
O'Neals Pub
01.2022 - 03.2023
Bartender
Bloom Southern Kitchen
03.2020 - 01.2022
Bartender
Iron Hill Brewery
11.2016 - 02.2020
High School -
Owen J. Roberts High School
Associate of Science - Horticulture
Kutztown University
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