Alyssa Birmingham
Front Royal,VA
Summary
A seasoned professional and proven leader with a track record of enhancing customer satisfaction and sales from multiple years of restaurant experience through exceptional multitasking abilities and excellent customer service. Skilled in staff management and training, fostering team collaboration that led to significant sales increases. Demonstrates a positive and friendly demeanor, ensuring high levels of guest rapport and repeat business.
Overview
14
14
years of professional experience
Work History
Server
Houlihans Bar and Grill
05.2024 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provides attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increases sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Sets positive tone for entire dining experience as first point of contact for incoming guests.
- Supportes colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Develops a strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increases sales significantly by upselling higher-end products to customers.
Server
Rosa Mexicano
09.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Upsold high-profit items to enhance sales numbers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
Store Manager
Highs & Lows
06.2022 - 07.2023
- Interviewed potential employees, hiring, and firing as necessary.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed daily paperwork, balanced register drawers, and prepared deposits..
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Generated repeat business by responding to customers concerns with friendly and knowledgeable service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed and implemented successful staff incentive programs to motivate employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Delivery Driver
DoorDash
01.2020 - 05.2022
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered food to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Server
Red Lobster Restaurant
04.2017 - 05.2020
- Served food and beverages promptly with focused attention to guest needs with accuracy and speed.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with new and regular guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Manager
Sonic Drive-In
03.2016 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Server
Sonic Drive In
09.2010 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Recreation, Parks, And Tourism
West Virginia University
MorgantownHigh School Diploma -
Bishop Ireton High School
Alexandria, VA06.2009
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Multitasking and Organization
- High-Volume Dining
- Positive and Friendly
- Employee Motivation
- Workforce Management
- Recruiting, Hiring, Training
- Leadership
- Sales Techniques
Timeline
Server
Houlihans Bar and Grill
05.2024 - Current
Server
Rosa Mexicano
09.2023 - 05.2024
Store Manager
Highs & Lows
06.2022 - 07.2023
Delivery Driver
DoorDash
01.2020 - 05.2022
Server
Red Lobster Restaurant
04.2017 - 05.2020
Assistant Manager
Sonic Drive-In
03.2016 - 02.2017
Server
Sonic Drive In
09.2010 - 08.2016
No Degree - Recreation, Parks, And Tourism
West Virginia University
High School Diploma -
Bishop Ireton High School
Similar Profiles
Kaleigh MillsKaleigh Mills
Food Runner at Houlihans Bar and GrillFood Runner at Houlihans Bar and Grill
Leah KingLeah King
Restaurant Hostess at Houlihans Bar and GrillRestaurant Hostess at Houlihans Bar and Grill
Robert CalvoRobert Calvo
Service Waiter at Houlihans Bar and GrillService Waiter at Houlihans Bar and Grill
Jesse FoxJesse Fox
Lead CST at BrightspeedLead CST at Brightspeed
Shelly Merigold KolofskyShelly Merigold Kolofsky
Independent Contractor at Northwest Designs InkIndependent Contractor at Northwest Designs Ink