Alyssa Bishop
Placerville,Ca
Summary
Experienced Technical Support Specialist with leadership experience in the health information management department, specializing in EHR systems including ECW, Harmony, and EPIC. Expertise in troubleshooting, software navigation, access resolution, and user optimization. Skilled in providing MyChart support, guiding patients and healthcare staff through troubleshooting, account setup, and password resets. Contributed to policy development and ensured compliance with data confidentiality regulations. Led internal audits of medical records and implemented corrective actions for continuous improvement. Coordinated professional development initiatives and efficiently managed high-volume customer inquiries to ensure quality service.
Overview
9
9
years of professional experience
Work History
Health Information Management Technician
Marshall Medical Centers
11.2018 - Current
- EHR Systems Experience in ECW, Harmony, and EPIC,
specializing in system troubleshooting, software navigation
support, access resolution, and user optimization. - Contributed to developing policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
- Ensured compliance with data oversight and confidentiality
regulations, promoting secure and regulated information
handling. - Technical Support Specialist with expertise in MyChart,
providing troubleshooting, user guidance, account setup
assistance, password resets, and resolution of access/navigation
issues for patients and healthcare staff. - Assisted in conducting internal audits on medical records, identifying areas for improvement, and implementing corrective action plans.
- Ordered all office supplies and kept a check on inventory levels.
- Coordinated continuing education opportunities for members, promoting professional growth and ensuring up-to-date knowledge on industry trends and best practices.
- Managed 10-15 customer calls per hour, efficiently resolving
inquiries and concerns.
Cardiology Clinic Receptionist/Scheduling Coordinator
Marshall Medical Centers
10.2015 - 11.2018
- Managed master calendar and scheduled patient appointments for five providers, optimizing clinician availability.
- Documented patient information, case histories, and insurance
details to ensure smooth appointments and payment processing. - Greeted patients, scheduled appointments and maintained records and accounts.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Maintained a positive office environment by fostering a friendly, polite atmosphere.
- Provided patient support by addressing concerns, answering questions, and easing anxieties.
- Ensured HIPAA compliance to safeguard patient privacy and data
Education
Project Management Certificate - Healthcare Managment
Folsom Lake College
Folsom, CA08-2025
Associate of Arts - A.A.-T. in Social Work & Human Services
Folsom Lake College
Folsom, CA12-2025
Skills
- Healthcare data analytics
- Healthcare Compliance
- Clinical documentation improvement
- Database Management/Support
- Patient Data Documentation
and Record-Keeping - Customer Service and Conflict
Resolution - Medical Office Administration
- Organizational skills
Timeline
Health Information Management Technician
Marshall Medical Centers
11.2018 - Current
Cardiology Clinic Receptionist/Scheduling Coordinator
Marshall Medical Centers
10.2015 - 11.2018
Project Management Certificate - Healthcare Managment
Folsom Lake College
Associate of Arts - A.A.-T. in Social Work & Human Services
Folsom Lake College