Alyssa Bivens
Topeka,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server/Lead Bartender
Specks Bar And Grill
01.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Head Bartender
Hooters
06.2018 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills/drawers, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers, mixed drinks and merchandise to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Associate
Victoria's Secret & PINK
05.2018 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- POS operating.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Associate
Walgreens
09.2016 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- POS operating.
Education
No Degree - Dental Hygiene
Washburn University of Topeka
Topeka, KS05.2026
High School Diploma -
Hayden High School
Topeka, KS05.2017
Skills
- Table Setting
- Order Management
- Table Bussing
- Food Inspection
- Guest Engagement
- Supply Restocking
- Sales Expertise
- Item Promotion
- Point of Sale Operation
- Cash Handling
- Suggestive Selling
- Time Management
- Upselling
- Customer Service
- Organizational Skills
Timeline
Server/Lead Bartender
Specks Bar And Grill
01.2023 - 12.2023
Server/Head Bartender
Hooters
06.2018 - 12.2022
Customer Service Associate
Victoria's Secret & PINK
05.2018 - 08.2019
Customer Service Associate
Walgreens
09.2016 - 08.2017
No Degree - Dental Hygiene
Washburn University of Topeka
High School Diploma -
Hayden High School