Alyssa Black
Youth Devolpment / Customer Service
Houston,TX
Summary
Reliable employee seeking Youth development position. As well as retail or serving position. Offering excellent communication and good judgment. Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Coping with crisis situations and empathizing with juveniles from different backgrounds. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Live-Out Nanny
Care
08.2023 - Current
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Assisted children with homework assignments and special projects across different subjects.
- Engaged with children on age-appropriate level.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
Youth Deveolpment Worker
Ymca
5 2022 - 08.2023
- Completed clear and concise documentation of youth behavior and actions
- Evaluated the needs of youth and outlined measures to address
- Assisted youth with obtaining resources such as food, clothing, and shelter
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
- Utilized system model to teach youth life skills in accordance with individualized treatment plans
- Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Lead Counselor
Ymca Of Greater Houston
08.2022 - 12.2022
- Collaborated with team members to develop a comprehensive approach for meeting the unique needs of each child.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Established and maintained relationships with youth, families and community partners.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Communicated thoroughly with parents about daily behaviors and problematic situations
Customer service representative
Marshalls
06.2021 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs
- Created price tags and merchandise signs
- Restocked and organized merchandise in front lanes
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction, and sales
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Collected and authorized payments of guests.
Education
High school Diploma -
Pearland High School
08.2018 - 05.2022
Esthetics Certification - Cosmetology
San Jacinto Community College
08.2022 - Current
Skills
Adaptable
Additional Information
I occasionally like to volunteer at food banks and toy drives in my free time to those in need
Activities
- 06/01/19, 06/30/19, Assistant art instructor, Sagemont Church, Developed projects and activities
- 03/01/18, 04/30/18, Food bank Volunteer
- 04/01/20, Guide for Texas Color Guard circuit
- 02/01/18, 03/31/19, Houston Fire department toy drive
Timeline
Live-Out Nanny
Care
08.2023 - Current
Lead Counselor
Ymca Of Greater Houston
08.2022 - 12.2022
Esthetics Certification - Cosmetology
San Jacinto Community College
08.2022 - Current
Customer service representative
Marshalls
06.2021 - 08.2021
High school Diploma -
Pearland High School
08.2018 - 05.2022
Youth Deveolpment Worker
Ymca
5 2022 - 08.2023