Summary
Overview
Work History
Education
Skills
Timeline
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ALYSSA BLACK

Kemah,TX

Summary

Dynamic employee with a proven track record in conflict resolution and team leadership. Expert in cash handling and performance evaluation, I consistently enhanced guest satisfaction and operational efficiency, driving revenue growth through effective staff training and motivation. Committed to maintaining high standards in customer service excellence.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
League City, Texas
08.2024 - Current
  • Prepared high-quality espresso drinks following established recipes and techniques.
  • Maintained cleanliness and organization of the coffee station and dining area.
  • Provided exceptional customer service while taking orders and answering inquiries.
  • Operated coffee brewing equipment, ensuring optimal performance and hygiene standards.
  • Handled cash transactions accurately while managing the register during busy hours.
  • Collaborated with team members to ensure efficient workflow during peak times.
  • Assisted in inventory management by tracking supplies and restocking as needed.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Maintained calm demeanor during high-volume periods and special events.

Shift Lead/ Bartender

Bakkhus Taverna
Kemah, TX
12.2021 - Current
  • Executed store opening and closing procedures, balancing tills accurately.
  • Trained new employees while delegating daily tasks and responsibilities effectively.
  • Ensured cleanliness and organization of work environment, consistently meeting safety standards.
  • Oversaw cash handling procedures, maintaining accuracy and proper documentation.
  • Resolved customer complaints with thoughtful solutions, enhancing overall satisfaction.
  • Delivered exceptional customer service by addressing inquiries and creating a welcoming atmosphere.
  • Supported management in achieving service and quality standards in operations.
  • Maintained organized production areas to prevent hazards and minimize delays.

Front of House Manager

Pluckers Wing Bar
Webster, TX
08.2022 - 04.2024
  • Analyzed sales data to identify trends and adjust labor decisions accordingly.
  • Maintained compliance with health codes and sanitation regulations, preventing potential fines.
  • Reduced discrepancies through meticulous cash counting and transaction record-keeping.
  • Resolved escalated customer concerns, ensuring satisfaction and fostering loyalty.
  • Motivated staff to achieve peak efficiency and maintain quality standards.
  • Emphasized guest satisfaction during meetings, focusing on continuous improvement initiatives.
  • Utilized upselling techniques to enhance revenue and customer experience.
  • Collaborated with back-of-house management to ensure seamless communication across teams.

Education

Associate of Applied Science - Dental Hygiene

San Jacinto College
Pasadena, TX
01-2029

Skills

  • Performance evaluation and quality control
  • Conflict resolution and guest relations
  • Assignment delegation and staff management
  • Complaint handling and staff supervision
  • Training and mentoring
  • Decision-making skills
  • Organizational skills
  • Customer feedback analysis
  • Attention to detail
  • Team leadership and adaptability
  • Multitasking and time management
  • Effective communication skills
  • Staff training and motivation
  • Customer service excellence
  • Cash handling and relationship building
  • Recruitment and employee supervision
  • Database interface and query expertise

Timeline

Barista

Starbucks
08.2024 - Current

Front of House Manager

Pluckers Wing Bar
08.2022 - 04.2024

Shift Lead/ Bartender

Bakkhus Taverna
12.2021 - Current

Associate of Applied Science - Dental Hygiene

San Jacinto College

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ALYSSA BLACK