Alyssa Blanco
Leavenworth,KS
Summary
Dynamic professional with eight years of experience in customer service, logistics, and training, specializing in operational excellence and customer satisfaction. Proven track record in streamlining processes and enhancing order fulfillment, fostering effective team collaboration. Adept in data analysis, inventory management, and risk mitigation to maintain optimal performance and safety standards. Aiming to leverage analytical skills in a Data Analyst role to transform insights into actionable strategies that drive business success.
Overview
11
11
years of professional experience
Work History
Inbound and Outbound Warehouse Associate
Amazon
Leavenworth, KS
04.2023 - Current
- Ensure accurate categorization and organization for seamless warehouse operations
- Maintain a rate of +15% above baseline to mitigate risk and optimize all process paths as customer obsession and safety are high-priority drives to success
- Streamline shipping operations to boost order fulfillment speed and accuracy, enhancing customer satisfaction
- Certified in safety procedures used in loading and unloading of trailers
- Trained in the CPT process and assisted with reducing any potential risk of deliveries not shipping out in time for customer delivery cut-offs
Customer Service Supervisor
See Tickets
02.2022 - 04.2023
- Addressed customer queries regarding event schedules, seat allocations, and ticket costs.
- Oversaw management of tickets for scheduled events. Implemented strategic ticket management techniques to streamline operations.
- Analyzed customer feedback to improve service and satisfaction rates.
Tier 2 Tech Support
H&R Block
Leavenworth
12.2021 - 02.2022
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Assist New Hires with IT basics
Recruitment Specialist
BCforward
04.2021 - 11.2021
- Facilitate the offer process by extending the offer, and negotiating employment terms.
- Source candidates using various search methods to build a robust candidate pipeline.
- Manage onboarding and new hire process.
Seasonal Customer Chat Advisor
Blackboard Inc
San Antonio
01.2021 - 02.2021
- Resolving customer's concerns by utilizing multiple technologies including chat and emails
- Provide complete and accurate information on every live chat interaction and in a timely manner
Customer Support Specialist
TaskUs
10.2020 - 11.2020
- Assisting customer concerns via emails and calls.
- Responding to customer requests promptly.
- Resolving troubleshooting issues, and providing proper information to customer questions or concerns.
Order Management Supervisor
Visionworks
San Antonio
12.2019 - 09.2020
- Handle incoming calls, emails, or chats from retail associates in a professional and respectful manner
- Delivered essential support on technical and product-related queries to retail associates.
- Maintained accurate records and documentation through efficient reporting.
Ambassador
Amazon Warehouse
San Antonio
11.2018 - 11.2019
- Receive materials coming into the warehouse from vendors, customers, or other warehouses.
- Ascertain the proper categorization and organization of the warehouse to ensure smooth operations.
- Maintain expected levels of stock, and ensure that storage procedures are optimized.
- Training new associates in work procedures and safety guidelines.
Brand Ambassador
Emjayze
San Antonio
02.2019 - 05.2019
- Set up presentation stations, managed inventory, and broke down displays at the end of demonstrations.
- Utilized social media platforms to promote the brand and interact with the audience.
- Collaborated with creative professionals to develop effective marketing strategies.
- Analyzed social media analytics to adjust strategies for better engagement.
- Negotiated with event organizers for optimal brand placement and exposure.
Customer Care Representative
CVS Caremark
San Antonio
07.2018 - 10.2018
- Provide the right information about member health and healthcare
- Professionally handles a high volume of complex inbound calls and may also include correspondence including emails, faxes, or written letters.
Customer Service Representative
Conduit Global
San Antonio
01.2018 - 04.2018
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Customer Service Representative
Wells Fargo
San Antonio
02.2017 - 10.2017
- Provide information on bank accounts, policies, products, and services
- Assessed the needs of customers, suggesting products and services accordingly
- Researched and resolved service-related problems
Customer Service Representative
Conduit Global
San Antonio
01.2017 - 02.2017
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Member Care Representative
Nationwide Mutual Insurance Company
San Antonio
08.2015 - 11.2015
- Receive inbound calls including transferred sales leads and calls from current and potential customers
- Resolved problems by clarifying issues: researching, and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to management appropriately
- Document all call information according to standard operating procedures
3rd Key Supervisor
IBC Bank
San Antonio
02.2014 - 07.2015
- Oversaw staff operations and performance.
- Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and outages
- Maintaining Customer Service standards, greeting customers, and facilitating a welcoming customer-infused environment
- Continuously working to improve the operations of the teller line and the bank.
Education
High School Diploma -
Victory Learning
San Antonio, TX11-2011
Certificate - Data Analytics
Correlation One
trueSkills
- Zendesk
- Oracle
- Salesforce
- AWS
- Microsoft Excel
- Google Sheets
- SQL
- Tableau
- Python
- Microsoft Power BI
- Matplotlib
- Pandas
- Looker
- Jupiter Notebooks
- Data Visualization
- Data Cleaning
- Data Management
- Data Modeling
- Machine Learning
- Microsoft Word
- Microsoft Powerpoint
- Shipping and Receiving
- TDR Operation
- OSHA Compliance
- Data entry
- Event management
- Technical support
- Social media marketing
- Event management experience
- Social media management
- Quality assurance
- CRM software
- Microsoft office
Websites
Languages
English
Timeline
Inbound and Outbound Warehouse Associate
Amazon
04.2023 - Current
Customer Service Supervisor
See Tickets
02.2022 - 04.2023
Tier 2 Tech Support
H&R Block
12.2021 - 02.2022
Recruitment Specialist
BCforward
04.2021 - 11.2021
Seasonal Customer Chat Advisor
Blackboard Inc
01.2021 - 02.2021
Customer Support Specialist
TaskUs
10.2020 - 11.2020
Order Management Supervisor
Visionworks
12.2019 - 09.2020
Brand Ambassador
Emjayze
02.2019 - 05.2019
Ambassador
Amazon Warehouse
11.2018 - 11.2019
Customer Care Representative
CVS Caremark
07.2018 - 10.2018
Customer Service Representative
Conduit Global
01.2018 - 04.2018
Customer Service Representative
Wells Fargo
02.2017 - 10.2017
Customer Service Representative
Conduit Global
01.2017 - 02.2017
Member Care Representative
Nationwide Mutual Insurance Company
08.2015 - 11.2015
3rd Key Supervisor
IBC Bank
02.2014 - 07.2015
High School Diploma -
Victory Learning
Certificate - Data Analytics
Correlation One
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