Alyssa Blanco
Summary
Results-driven Fulfillment Associate with a passion for data analytics. Skilled in SQL, Python, Tableau, and Looker Studio to derive actionable insights from raw data. Transitioning into a data analytics role to merge operational experience with data-driven problem-solving. Open to connecting and learning from others in the analytics field.
Overview
11
11
years of professional experience
Work History
Warehouse Operations Associate
Amazon
04.2023 - Current
- Utilized Warehouse Management Systems (WMS) to enhance inventory accuracy and streamline inbound operations.
- Exceeded productivity targets by 15% through effective process optimization, positively impacting key performance metrics.
- Improved shipping accuracy and delivery timing by supporting CPT processes and identifying bottlenecks using operational data.
- Certified in trailer safety procedures, ensuring compliance and minimizing operational risks.
- Developed a strong foundation in data-driven decision-making, facilitating a transition into data analytics to enhance business operations and customer experience.
Seasonal Customer Service
Minted
10.2023 - 12.2023
- Communicated effectively with customers to foster a positive service environment, addressing client inquiries and managing inbound communication calls.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Specialist
See Tickets
02.2022 - 04.2023
- Served as the primary liaison for entertainment clients, delivering personalized support for a seamless event experience from planning to post-event follow-up.
- Built and nurtured long-term client relationships, resulting in repeat bookings and increased loyalty through trust, responsiveness, and meticulous attention to detail.
- Utilized CRM software to manage customer data efficiently, allowing for personalized communication and targeted promotions.
- Resolved issues in real-time, often in high-stakes or fast-paced environments, to safeguard the client experience and ensure event success.
Tier 2 Tech Support
H&R Block
12.2021 - 01.2022
- Recorded, tracked, and documented the help desk request problem-solving process, detailing actions taken until final resolution.
- Supported troubleshooting efforts for hardware/software issues, reducing resolution timeframes for customers experiencing technical difficulties.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Recruitment Specialist
BCforward
04.2021 - 11.2021
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
Customer Support Specialist
TaskUs
10.2020 - 11.2020
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
Order Management Supervisor
Visionworks
12.2019 - 09.2020
- Researched and addressed customer inquiries, questions and issues within 2 business days to promote optimal customer service.
- Improved customer satisfaction with timely order fulfillment through effective communication and coordination with internal departments.
- Resolved complex customer issues by working cross-functionally with other departments to identify root causes and implement corrective actions.
Ambassador
Amazon
11.2018 - 11.2019
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Developed feedback system for training sessions, leading to more targeted and effective educational content.
Event Coordinator
Emjayze Hemp
02.2019 - 05.2019
- Generated increased sponsorship revenue through targeted outreach efforts and persuasive sales presentations.
- Increased event attendance by designing engaging promotional materials and leveraging social media platforms.
- Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
Customer Service Representative
Conduit Global
01.2018 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Bank Customer Service Representative
Wells Fargo
02.2017 - 10.2017
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
Customer Service Rep
Conduit Global
01.2017 - 02.2017
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Member Care Representative
Nationwide
08.2015 - 11.2016
- Streamlined internal processes for handling complaints, leading to faster resolutions and increased customer satisfaction ratings.
- Helped drive sales by offering appropriate product recommendations based on a thorough understanding of customers'' needs and preferences.
- Leveraged CRM tools for efficient documentation of customer interactions, leading to quicker issue resolution and improved data tracking.
Bank Teller Supervisor
International Bank of Commerce
02.2014 - 07.2015
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
Education
Certificate - Data Analyst
Training And Competitions By Correlation One
Remote07.2025
Associate of Arts - Recording Arts Technology/Technician
Northwest Vista College
San Antonio01-2021
High School Diploma -
Victory Learning Academy
San Antonio, TX01.2011
Skills
- SQL
- Python (Programming Language)
- Tableau
- Looker (Software)
- Social Promotion
- Customer Service
- Retail
- Music Industry
- Sales
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- POS
- Data visualization and presentations
Timeline
Seasonal Customer Service
Minted
10.2023 - 12.2023
Warehouse Operations Associate
Amazon
04.2023 - Current
Customer Service Specialist
See Tickets
02.2022 - 04.2023
Tier 2 Tech Support
H&R Block
12.2021 - 01.2022
Recruitment Specialist
BCforward
04.2021 - 11.2021
Customer Support Specialist
TaskUs
10.2020 - 11.2020
Order Management Supervisor
Visionworks
12.2019 - 09.2020
Event Coordinator
Emjayze Hemp
02.2019 - 05.2019
Ambassador
Amazon
11.2018 - 11.2019
Customer Service Representative
Conduit Global
01.2018 - 04.2018
Bank Customer Service Representative
Wells Fargo
02.2017 - 10.2017
Customer Service Rep
Conduit Global
01.2017 - 02.2017
Member Care Representative
Nationwide
08.2015 - 11.2016
Bank Teller Supervisor
International Bank of Commerce
02.2014 - 07.2015
Certificate - Data Analyst
Training And Competitions By Correlation One
Associate of Arts - Recording Arts Technology/Technician
Northwest Vista College
High School Diploma -
Victory Learning Academy
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