Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Bobalek

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a self motivated and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I truly enjoy problem solving and managing tasks and people and would love to help your compony meet your goals.

Overview

14
14
years of professional experience

Work History

Resident Care Coordinator

Nottingham Place
05.2015 - Current
  • Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
  • Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
  • Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
  • Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
  • Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
  • Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
  • Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
  • Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
  • Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
  • Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
  • Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed.
  • Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Mail Carrier

US Postal Service
03.2017 - 02.2018
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
  • Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Cashier

Meijer
07.2010 - 08.2013
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register to record transactions accurately and efficiently.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Herbert Henry Dow High School
Midland, MI
05.2008

Skills

  • Budget Planning
  • Human Resources Management
  • HIPAA Guidelines
  • Profit improvements
  • Project Oversight
  • Staff Management
  • Continuing education
  • Critical Thinking
  • Wellness Services
  • Staff Supervision
  • Codes Compliance
  • Records Management
  • Process Implementation
  • Employee Training Program
  • Multidisciplinary team collaboration
  • Resource Allocation
  • Risk Management
  • Staff Training and Development
  • Problem Identification
  • Facility Oversight

Timeline

Mail Carrier

US Postal Service
03.2017 - 02.2018

Resident Care Coordinator

Nottingham Place
05.2015 - Current

Cashier

Meijer
07.2010 - 08.2013

High School Diploma -

Herbert Henry Dow High School

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Alyssa Bobalek