Alyssa Bodden
Riverview,FL
Summary
Detail-oriented Cash Application Specialist with extensive experience in managing financial transactions, payments, and bank deposits. Proven track record in enhancing cash application processes, ensuring accuracy in financial records, and achieving timely account reconciliations. Core competencies include data analysis and financial reporting, complemented by a strong commitment to confidentiality and team productivity. Eager to leverage skills in a challenging role that supports organizational growth.
Overview
6
6
years of professional experience
Work History
Cash Application Specialist (Remote)
Compex Legal
Torrance
11.2024 - 01.2025
- Develops Excel templates for payment data.
- Alert Team Lead regarding receipt of large payments lacking backup.
- Analyzed checks, EFTs, and wires lacking information for accurate processing.
- Keyed batches manually into system.
- Conducted daily debit memo write-offs for qualified prompt pay customers when feasible.
- Communicates effectively with Collections and Billing departments, offshore teams, and occasionally with customers; responds to inquiries regarding cash application
- Achieved completion of designated workloads within the same fiscal month.
- Conducts ongoing investigation on open batches for application completion.
- Updated Team Lead each month on outstanding tasks and obstacles affecting applications.
Cash Application Specialist (Remote)
KeHE Distributors
Elkton, FL
12.2023 - 11.2024
- High volume data entry of customer cash receipts in Workday, including ACH, checks, credit card payments, adjustments, and account write-offs.
- Download, review, and post all electronic fund payments on a current and daily basis.
- Identify and communicate discrepancies in payments received with the Accounts Receivable team members, including chargebacks, deductions and unapplied payments.
- Perform v-lookups for large customer payment applications.
- Ensured timely allocation of incoming payments to respective accounts.
- Contacted clients to resolve payment discrepancies.
- Assist in other departments as time and/or priorities demand.
- Finalize monthly end-of-period cash reconciliations.
Cash Application Specialist
Gulfeagle Supply
Tampa, FL
01.2023 - 12.2023
- Processed daily payments such as checks, wires, and ACH credits to customer accounts.
- Ensure all documentation is supplied and balanced from branch prior to posting batch (i.e. Cashbox journal, validated deposit slip, check and remittance copies).
- Manage branch-specific cashbox ledgers each day meticulously.
- Documented irregular payment transactions in account records.
- Ensured timely billing of returned checks to customer accounts within 24 hours.
- Addressed and resolved errors promptly upon identification.
- Performed bank reconciliations to ensure alignment between financial records and account balances.
- Ensure the proper bank accounts have been adjusted (credited/debited) from branch cashbox deposits.
- Identified and resolved discrepancies in prior month bank reconciliations.
- Handled credit manager assignments involving payment research, application errors, and adjustment processing on a daily basis.
- Supported office administrators by resolving cash application discrepancies, including credit memos and refunds.
- Ensured efficient and timely handling of miscellaneous requests from Office Administrators and branch personnel.
Project Coordinator (Remote)
Amerisource Bergen
Lockbourne, OH
03.2022 - 11.2022
- Entered membership information into contract management database system with accuracy and efficiency.
- Operates as the key contact for national sales inquiries and maintains appropriate data logs.
- Set up and maintained new accounts within financial system with speed and precision.
- Collaborates with distribution center contacts to troubleshoot membership issues.
- Performs in depth analysis of late customer set-ups, identifies source of issue, and determines the appropriate action needed to resolve the issue.
Claims Customer Care Representative (Remote)
Preferred Repair Network
Tampa, FL
06.2020 - 02.2022
- Ensured high-quality service levels by coaching contractors on relevant program standards.
- Scheduled customer appointments, set program expectations, and supported insurance adjusters.
- Resolved concerns and provided updates to enhance homeowner satisfaction during the process.
- Handled inbound calls to address customer inquiries.
- Creates operations reports and performs data entry as directed.
- Conducted final survey calls to ensure homeowner satisfaction with completed repairs.
- Resolved team performance obstacles by developing strategic action plans.
- Analyzed weekly contractor performance reports to detect declining trends in service standards.
- Develops and maintains positive contractor relations.
Cash Application Specialist
Pharmerica
Tampa, FL
02.2019 - 02.2020
- Ensured accurate entry and posting for batches along with adjustments to meet the 2-day deadline.
- Met productivity standards for keyed payments and denials based on scale of assigned payer.
- Achieved 95% or greater accuracy rate on transactions keyed based on quarterly audit.
- Ensured each completed batch cover sheet total balances to the postings in EMR and Vendor account with minimal variance.
- Ensured the batch cover sheet also balances to the Daily Batch Check-In spreadsheet.
- Clear/apply unapplied cash/ACH - No Patient transaction within 60 days of initial posting by working with the AR Teams and Payer contacts to follow up in EOBs/Payment Remittances.
- Engage in team activities as evidenced by participation, mentoring, and training with co-workers.
- SAP business trip to Louisville KY – elected out of entire staff to accompany director to corporate office for software presentation based on top performer.
- Designated to handle specific duties based on knowledge of company processes.
Claims Support Specialist
ASI
Saint Petersburg, FL
09.2018 - 01.2019
- Supports phone coverage in times of increased call volume for the Customer Service team.
- Managed uploading, retrieving, and duplicating file-related documents.
- Performed other duties as assigned.
- Managed payment processing tasks efficiently in the claims system.
- Handle data entry for claims department.
- Appended critical details to loss reports to enhance clarity.
- Resolve file-related inquiries using input from adjusters.
- Clarified system process details to enhance adjuster efficiency.
- Inform management of important issues regarding questionable checks, payment issues, or new claim creations.
- Processed Forged Endorsement claims.
- Monitor claim assignments, adjuster profiles, and state licensing requirements in Claimatic.
- Maintain and update all claims adjuster licensing renewals, CE credits, and appointments.
- Assist in performing security and compliance audits.
- Assisted in the management of claim compliance and related administration.
- Help train new Claims Support staff.
- Assist in special projects and reports for Claims Management.
Education
High School Diploma -
Pivot Charter School
Riverview, FL06-2014
Some College (No Degree) - Business Administration
USF
Tampa, FLSkills
- Proficient in all Microsoft Office programs
- Proficient in ERP systems such as: AS400, Claimatic, SAP, NetSuite, Salesforce, Solar eclipse, and Workday
- Ability to learn new systems quickly
- Typing skills of 50-55 WPM
- 10-key data entry
- Excellent communication skills
- Analytical skills
- Remote work experience
- Payment processing
- Payment research
- Vendor invoice processing
- General ledger management
References
References available upon request.
Timeline
Cash Application Specialist (Remote)
Compex Legal
11.2024 - 01.2025
Cash Application Specialist (Remote)
KeHE Distributors
12.2023 - 11.2024
Cash Application Specialist
Gulfeagle Supply
01.2023 - 12.2023
Project Coordinator (Remote)
Amerisource Bergen
03.2022 - 11.2022
Claims Customer Care Representative (Remote)
Preferred Repair Network
06.2020 - 02.2022
Cash Application Specialist
Pharmerica
02.2019 - 02.2020
Claims Support Specialist
ASI
09.2018 - 01.2019
High School Diploma -
Pivot Charter School
Some College (No Degree) - Business Administration
USF