Alyssa Boggs
Las Vegas,NV
Summary
Dedicated and detail-oriented hospitality professional with [X years] of experience in high-end customer service, seeking the Assistant Manager position in the VIP lounge. Aiming to leverage strong organizational and communication skills to enhance guest experiences, streamline operations, and maintain the highest standards of service excellence for VIP clientele.
Overview
2
2
years of professional experience
Work History
Room Coordinator
Mandalay Bay & Delano
Las Vegas, USA
04.2024 - Current
- Oversee the daily allocation and balancing of hotel tower rooms and suites
- Manage the preparation of pre-keys for VVIP accommodations
- Coordinate the setup of rush and inspection rooms as required
- Respond promptly to emails and maintain effective communication with stakeholders
- Liaise with group contacts to ensure a seamless experience for VVIP guests
- Engage directly with guests to address their needs and inquiries
- Receive and respond to calls from the front desk as necessary
- Address and resolve guest concerns with professionalism and efficiency
- Maintain ongoing communication with the engineering team regarding out-of-service rooms
Front Desk Agent
Mandalay & Delano
Las Vegas, USA
04.2023 - 04.2024
- Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
- Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
- Promoting MGM Rewards enrollment and benefits to our guests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests
Lifeguard
Mandalay Bay, Delano & Four Seasons
Las Vegas, USA
07.2022 - 04.2023
- Ensure guest safety by diligently monitoring water and deck areas
- Promptly respond to any emergency situations
- Strictly adhere to company policies and legal requirements concerning the safety, health, and well-being
- Promptly report all guest and employee incidents/accidents to a supervisor and complete necessary documentation
- Guide guests to important locations within the property, including emergency exits and procedures
- Proactively engage with guests, aiding with poolside needs such as seating, towels, operational hours, ADA requirements, amenities, directions, and other inquiries
- Address and resolve guest need promptly and effectively
- Take responsibility for daily pool setup and breakdown, including cleaning, organizing, distributing linens, and maintaining a vigilant environment
- Perform other job-related duties as requested
Education
Connections Leadership Academy
Las Vegas, NVSkills
- Excellent Customer Service
- Work Great under Pressure
- Great Organization Skills
- Time management
- Problem-solving
- Knowledgeable in all Office Programs
- Knowledgeable in Opera
- Knowledgeable in Amadeus
References
Available upon request.
Timeline
Room Coordinator
Mandalay Bay & Delano
04.2024 - Current
Front Desk Agent
Mandalay & Delano
04.2023 - 04.2024
Lifeguard
Mandalay Bay, Delano & Four Seasons
07.2022 - 04.2023
Connections Leadership Academy
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