Alyssa Bolel
Annapolis,MD
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Store Manager & Buyer
The Pink Crab
Annapolis , MD
10.2018 - 02.2024
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Analyzed buying trends at store location to identify appropriate mix of inventory items for top-tier sales and participated at Buys held by Lilly Pulitzer.
- Tracked product and supply inventories and reported findings to supervisors.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Website Manager
The Pink Crab
Annapolis, MD
03.2020 - 02.2024
- Updated existing webpages with new content or changes in design elements.
- Reported regularly on website analytics such as page views, unique visitors, bounce rate.
- Assisted customers through email or phone regarding their queries about the company's products or services offered via its websites.
- Monitored website performance to ensure optimal user experience.
Area Manager of Operations
The PInk Crab
Annapolis, MD
05.2019 - 02.2024
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Trained staff on new procedures or processes related to their job functions.
- Oversaw weekly and monthly reporting for both stores.
Store Manager
Lilly Pulitzer
Huntington Station, NY
11.2017 - 08.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Tumi
Huntington Station, NY
05.2015 - 11.2017
Store Manager
The Art of Shaving
Annapolis, MD
08.2011 - 05.2015
Corporate Trainer
The Art of Shaving
Annapolis, MD
07.2014 - 01.2015
- Developed and implemented training programs for operational excellence.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Provided post-training follow-up support such as answering questions or providing additional resources.
Assistant Store Manager
The Art of Shaving
Washington, DC
02.2009 - 08.2011
Department Manager
Nordstrom
Annapolis, MD
03.2004 - 02.2009
- Managed and oversaw several departments, including Hosiery, Women's and Skincare.
Education
Associate of Arts - Marketing
Bosphorus University
IstanbulSkills
- Team Building
- Team Development
- Store Operations Oversight
- Customer Service Management
- Payroll Management
- Supply Ordering
- Report Generation
- Talent Recruitment
- Store Merchandising
- Loss Prevention
- Employee Training
- Retail Inventory Management
- Sales Analysis
- Vendor Management
- Order Management
Timeline
Website Manager
The Pink Crab
03.2020 - 02.2024
Area Manager of Operations
The PInk Crab
05.2019 - 02.2024
Store Manager & Buyer
The Pink Crab
10.2018 - 02.2024
Store Manager
Lilly Pulitzer
11.2017 - 08.2018
Store Manager
Tumi
05.2015 - 11.2017
Corporate Trainer
The Art of Shaving
07.2014 - 01.2015
Store Manager
The Art of Shaving
08.2011 - 05.2015
Assistant Store Manager
The Art of Shaving
02.2009 - 08.2011
Department Manager
Nordstrom
03.2004 - 02.2009
Associate of Arts - Marketing
Bosphorus University