Alyssa Boles
Hixson,TN
Summary
Driven student with a solid academic foundation and practical experience seeking to leverage skills in a full-time role. Proven ability to communicate effectively and collaborate with teams to achieve project goals. Dedicated to continuous improvement and high-quality output. Background in customer service and training, ensuring efficient operations during busy times.
Overview
2
2
years of professional experience
Work History
Crew Member Team Leader
Sonic
Hixson, Tennessee
12.2023 - Current
- Assisted in training new team members on service standards.
- Managed customer orders efficiently during peak hours.
- Maintained cleanliness and organization of work areas.
- Communicated effectively with team members to enhance workflow efficiency.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Supervised team members during peak hours to ensure smooth operations.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Motivated team members through positive reinforcement techniques such as rewards or recognition.
- Assisted with scheduling shifts for team members based on availability.
- Assigned duties to specific employees and teams according to roles and skills.
- Gained independent working skills and guided and mentored less experienced team members.
- Operated equipment with strong focus on safety and ground communication.
- Lubricated, cleaned or repaired machinery or equipment.
- Performed demanding physical work over extended periods and modeled positive attitude.
Education
Some College (No Degree) - Physical Therapy
Penn Foster Career School
Scranton, PASkills
- Customer service
- Team building
- Good Telephone Etiquette
- Attention to detail
- Basic math
- Employee training
- Time management
- Workflow optimization
Accomplishments
- Had a 3.6 gpa when graduating highschool
- Became team leader after just a year of being employed
References
References available upon request.
Timeline
Crew Member Team Leader
Sonic
12.2023 - Current
Some College (No Degree) - Physical Therapy
Penn Foster Career School