Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Bostic-Sampson

Columbus,GA

Summary

Experienced Customer Service Representative skilled in problem-solving, building rapport, and effectively communicating. Proven ability to excel in fast-paced environments, consistently exceeding performance goals while, delivering exceptional customer experiences.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Sisterly Actions Inc.
09.2017 - Current
  • Delivered exceptional customer service by promptly and professionally responding to inquiries via phone and email.
  • Demonstrated attention to detail and accuracy while collecting and recording sensitive customer information, ensuring data integrity.
  • Maintained customer files and project materials to support efficient service
  • Utilized strong attention to detail to accurately sort and distribute incoming faxes, letters and emails
  • Provided clerical support such as: mailing, emailing, faxing, copying and filing
  • Consistently maintained strict confidentiality of sensitive information, adhering to all data security protocols and procedures
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond.
  • Remote

Customer Service Representative

Terminix Pest Control
03.2021 - 12.2022
  • Delivered exceptional customer service by promptly and professionally responding to inquiries
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their accounts during low-supervision hours
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Demonstrated attention to detail and accuracy while collecting and recording sensitive customer information, ensuring data integrity.
  • Utilized strong attention to detail to accurately sort and distribute incoming faxes, letters and emails during the Nighttime/Morning Hours
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Specialist

MDX Health
05.2018 - 01.2021
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company’s database.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.

Sales Specialist

Macy’s
11.2016 - 04.2018
  • Drove sales and built customer loyalty by providing knowledgeable service and creating a positive shopping experience.
  • Consistently achieved and surpassed sales targets while driving exceptional customer experiences
  • Maintained an organized and sales floor environment, exceeding company expectations.
  • Increased sales by offering advice on purchases and promoting additional products
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Robert E. Lee High School
Jacksonville, FL

Skills

  • Strong interpersonal skills
  • Strong attention to detail
  • Excellent multi-tasking skills
  • Medical Terminology and CPT codes
  • Strong problem solving and decision-making skills
  • Excellent organizational skills with attention to detail
  • HIPPA knowledge and compliance
  • Professionalism and a strong work ethic
  • Excellent verbal and communication skills
  • Flexible and adaptable to change
  • CRM Software
  • Empathetic
  • Excellent time management skills
  • Computer proficiency
  • Clerical support
  • Database entry
  • Dedicated team player

Timeline

Customer Service Representative

Terminix Pest Control
03.2021 - 12.2022

Customer Service Specialist

MDX Health
05.2018 - 01.2021

Administrative Assistant

Sisterly Actions Inc.
09.2017 - Current

Sales Specialist

Macy’s
11.2016 - 04.2018

High School Diploma -

Robert E. Lee High School

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