Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Bovre

Frisco,TX

Summary

Detail-oriented Training and Operations Specialist with over 9 years of experience optimizing internal systems, coordinating cross-functional teams, and leading staff onboarding and development. Proven track record in training new hires, implementing CRM systems like Salesforce, and supporting large-scale operational rollouts. Skilled at streamlining workflows, enhancing team productivity, and maintaining consistent client and stakeholder communication. Strong communicator with a background in high-pressure, service-driven environments—now seeking to apply these strengths in a new industry focused on internal operations, client support, or organizational development.

Overview

9
9
years of professional experience

Work History

Digital Client Experience Specialist

Cartier
Grand Prairie, TX
10.2020 - Current
  • Serve as lead trainer and subject matter expert for onboarding and system implementations.
  • Collaborate with national headquarters to test and deploy new CRM system (Salesforce).
  • Manage high-priority client cases, including fraud investigations and service escalations.
  • Implement internal platforms to enhance user experience for remote teams.
  • Maintain client databases while conducting outreach campaigns for new product rollouts.
  • Achieve recognition for top phone conversion results company-wide in FY21.

Business Development Manager

Addison Group
Addison, TX
02.2020 - 10.2020
  • Facilitated talent connections for administrative and executive roles, guiding clients through staffing processes.
  • Developed relationships with prospective clients, resulting in new business acquisition.
  • Managed pipelines and accounts while providing strategic solutions and ongoing support.

Digital Client Experience Specialist

Louis Vuitton - LVMH
Irving, TX
01.2017 - 02.2020
  • Served as a liaison between clients and digital operations team to resolve product/service issues
  • Provided responsive client communication via text, email, and digital channels
  • Tracked orders, processed service requests, and ensured client satisfaction across all channels

Wholesale Operations Coordinator

Dolce & Gabbana
New York, NY
02.2019 - 10.2019
  • Managed backend order processing, shipping, and communication between sales teams and global HQ
  • Oversaw daily coordination with buyers, finance, and logistics for national account fulfillment
  • Maintained accuracy in databases, PO tracking, EDI, and invoice processing

Administrative & Buying Assistant

Dillard's
Irving, TX
11.2017 - 02.2019
  • Supported multiple departments by creating reports, tracking inventory flow, and updating floorplans
  • Coordinated purchase order logistics and inventory movement across nationwide store locations
  • Completed product knowledge training and internal certifications in brand storytelling

Executive Assistant to the CEO

Longchamp
New York, NY
02.2016 - 12.2016
  • Provided executive-level support including calendar management, correspondence, and confidential reports
  • Collaborated on operational tasks such as charitable coordination and anti-counterfeit initiatives

Education

Bachelor of Arts - Business

Montclair State University
Montclair, NJ
06-2015

Skills

  • CRM Implementation
  • Data Analysis
  • Fraud Investigation
  • Service Escalation
  • User Experience Design
  • CRM & Salesforce Administration
  • Staff Training & Development
  • Project Coordination
  • Conflict Resolution
  • Operational Workflow Optimization
  • Communication & Relationship Building
  • Time & Task Management
  • Cross-Departmental Collaboration

Timeline

Digital Client Experience Specialist

Cartier
10.2020 - Current

Business Development Manager

Addison Group
02.2020 - 10.2020

Wholesale Operations Coordinator

Dolce & Gabbana
02.2019 - 10.2019

Administrative & Buying Assistant

Dillard's
11.2017 - 02.2019

Digital Client Experience Specialist

Louis Vuitton - LVMH
01.2017 - 02.2020

Executive Assistant to the CEO

Longchamp
02.2016 - 12.2016

Bachelor of Arts - Business

Montclair State University

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