Alyssa Bowen
Mt. Shasta,CA
Summary
Dedicated and detail-oriented professional with expertise in customer service and medical recordkeeping, gained through impactful roles at Mt. Shasta Animal Hospital. Experienced in veterinary client service and managing front desk operations to ensure efficient workflow. Proficient in appointment scheduling, client communication, and various administrative tasks. Known for a strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs in a dynamic environment. Committed to enhancing client satisfaction and supporting optimal veterinary care.
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
Mt. Shasta Animal Hospital
03.2023 - Current
Veterinary Receptionist
Mt. Shasta Animal Hospital
06.2015 - 07.2021
- Maintain a high level of self-motivation and organization to manage daily tasks effectively.
- Prioritize tasks efficiently to ensure a smooth workflow in a busy veterinary environment.
- Ensure accuracy in recordkeeping and appointment scheduling, paying close attention to details.
- Handle invoicing, billing, and accounts receivable, ensuring accurate and timely processing of payments.
- Educate clients on pet care, treatments, and preventative health measures.
- Facilitate effective communication between clients and veterinary staff to ensure smooth operations.
- Assist in training new staff members on front desk procedures and customer service best practices.
Front Desk/Head Housekeeper
Cold Creek Inn
07.2019 - Current
- Perform office duties, including running financial reports, supply ordering, and staff training.
- Manage room booking and reservations through various channels.
- Handle cash, credit card, and direct billing transactions, confirming accurate processing of payments.
- Provide communication with housekeepers, maintenance, and management, ensuring guest needs are met.
- Assigning tasks to housekeepers to ensure staff adhere to standards.
Animal Care Technician
Siskiyou Humane Society
06.2009 - 07.2016
- Provided daily care for animals, including feeding, grooming, and exercising.
- Monitored the health and behavior of animals in care and documented changes.
- Administered medications and supplements as directed. Ensured proper nutrition and feeding schedules.
- Updated and managed medical records for each animal in care.
- Supported adopters by answering questions and educating pet owners on proper animal care and health practices.
- Participated in team meetings and training sessions to enhance skills and knowledge.
Education
High School Diploma -
Golden Eagle Charter School
Mt. Shasta, CA06-2011
Veterinary Assistant Certificate -
Animal Behavior College
Valencia12-2014
Skills
- Self-motivated and organized
- Attention to detail
- Time management and prioritizing skills
- Document management
- Invoicing, billing, and accounts receivable
- Public relations and client education
- Staff Training
References
References available upon request.
Timeline
Veterinary Receptionist
Mt. Shasta Animal Hospital
03.2023 - Current
Front Desk/Head Housekeeper
Cold Creek Inn
07.2019 - Current
Veterinary Receptionist
Mt. Shasta Animal Hospital
06.2015 - 07.2021
Animal Care Technician
Siskiyou Humane Society
06.2009 - 07.2016
High School Diploma -
Golden Eagle Charter School
Veterinary Assistant Certificate -
Animal Behavior College
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