Alyssa Boyd
Anniston
Summary
Adept at enhancing patient experiences through efficient appointment management and meticulous medical records upkeep, I leveraged my expertise in HIPAA compliance and patient-focused care at Franciscan Health. My proactive approach to patient education and support significantly improved clinic efficiency and patient satisfaction, demonstrating my commitment to professionalism and compassionate service.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Franciscan Health
08.2023 - 01.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Patient Care Technician
Regional Medical Center
11.2019 - 04.2020
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Assistant
Longleaf Primary Care
10.2022 - 03.2023
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Increased efficiency in office by implementing digital filing system for patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant
Southern Immediate Care
09.2020 - 08.2022
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Carhop
Sonic
08.2020 - 10.2020
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Server
Struts
04.2017 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
White Plains High School
Anniston, AL05.2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Appointment setting
Timeline
Medical Assistant
Franciscan Health
08.2023 - 01.2024
Medical Assistant
Longleaf Primary Care
10.2022 - 03.2023
Medical Assistant
Southern Immediate Care
09.2020 - 08.2022
Carhop
Sonic
08.2020 - 10.2020
Patient Care Technician
Regional Medical Center
11.2019 - 04.2020
Server
Struts
04.2017 - 01.2019
White Plains High School
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