ALYSSA BRANSON
Apopka,Florida
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly experience salesperson known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Target
01.2023 - 03.2023
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
24 Hour Fitness
05.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Cashier
Publix
06.2021 - 05.2022
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed refunds and exchanges in accordance with company policy.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Dog Trainer
Chews A Puppy
03.2021 - 07.2021
- Trained animals to respond to specific cues from both owners and handlers.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Consulted with veterinarians for appropriate behavior modification plans involving medical or psychological concerns among dogs under my care.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
Team Leader Manager
CVS
05.2020 - 03.2021
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance on daily basis and coached and trained new team members, increasing quality of work and employee motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Restaurant Hostess
Hurricane Grill & Wings
11.2019 - 03.2020
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Lifeguard
Volcano Bay
03.2023 - 06.2023
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Scanned main areas to monitor for any safety risks.
- Provided friendly customer service to guests and addressed concerns.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
Car Salesperson
Mullinax Ford Inc
07.2023 - 10.2023
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Used in-store system to locate inventory and place special orders for customers.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
Airline Agent
Bags Inc.
10.2023 - Current
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Check in their bags and make sure everything is properly timed and properly labeled
Education
High School Diploma -
Apopka High School
Apopka, FL05.2019
Skills
- Prospecting
- POS
- Customer service
- Organization
- Cash handling
- Communication skills
- Phone etiquette
- Sales
- Sales strategy development
- Sales expertise
- Customer Engagement
- Client Service
Timeline
Airline Agent
Bags Inc.
10.2023 - Current
Car Salesperson
Mullinax Ford Inc
07.2023 - 10.2023
Lifeguard
Volcano Bay
03.2023 - 06.2023
Beauty Advisor
Target
01.2023 - 03.2023
Sales Associate
24 Hour Fitness
05.2022 - 01.2023
Customer Service Cashier
Publix
06.2021 - 05.2022
Dog Trainer
Chews A Puppy
03.2021 - 07.2021
Team Leader Manager
CVS
05.2020 - 03.2021
Restaurant Hostess
Hurricane Grill & Wings
11.2019 - 03.2020
High School Diploma -
Apopka High School