Alyssa Brown
Colorado Springs,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Manager
Kneaders Bakery And Cafe
09.2021 - Current
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
Church Intern
Radiant Church
05.2022 - Current
- Developed meaningful relationships with church members, providing pastoral care and support to those in need.
- Assisted in the planning and execution of weekly worship services, contributing to an uplifting spiritual experience for attendees.
- Collaborated with church leadership to develop strategies for church growth and increased member participation.
- Coordinated volunteer efforts for various church events, ensuring successful outcomes and fostering a sense of community among members.
- Supported the development of youth ministry programs, engaging young people in their faith journey through age-appropriate activities and discussions.
- Facilitated small group meetings, encouraging open dialogue on spiritual topics while cultivating deeper connections among participants.
- Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
Server
Cracker Barrell
08.2020 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Water Specialist
Heidrich Colorado Tree Farm
05.2019 - 07.2020
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Made sure that all plants were well taken care of.
Education
Bachelor of Social Work - Social Work
Southwestern Assemblies of God University
Waxahachie, TX05.2026
High School Diploma -
Falcon Homeschool Academic Program
Falcon, CO05.2021
Skills
- Guest Relations
- People Management
- Complaint Handling
- Conflict Resolution
- Team Building Capabilities
- Adaptability and Flexibility
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team Leadership
Certification
- Serve Safe (Food Safety), Big Bear Lodge, 2021
Timeline
Church Intern
Radiant Church
05.2022 - Current
Night Manager
Kneaders Bakery And Cafe
09.2021 - Current
Server
Cracker Barrell
08.2020 - 08.2021
Water Specialist
Heidrich Colorado Tree Farm
05.2019 - 07.2020
Bachelor of Social Work - Social Work
Southwestern Assemblies of God University
High School Diploma -
Falcon Homeschool Academic Program
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