ALYSSA BROWN
Charlotte,NC
Summary
Successful Administrative Officer with experience supporting various program needs by managing complex projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.
Overview
16
16
years of professional experience
Work History
Assistant Lead
Charlotte Area Transit System
08.2021 - Current
- Acted as primary liaison between hundreds of City of Charlotte approved service vendors using sourced pricing quotes, analyzing procurement trends, and managing vendors under fiscal year budgets
- Evaluated interoffice software and basic PC software applications such as Munis, Microsoft Office, and Teams to effectively track inventories, budgets, and departmental project collaborations
- Facilitated meetings between departments, creating agendas, and detailed meeting notes for reference
- Organized and prioritized tasks by managing multiple responsibilities simultaneously, to ensure timely completion of assignments by overseeing operational workflows and coordinating support staff
- Increased efficiency by auditing internal processes against current technologies
- Developed comprehensive inventory warehouse procedures' manual to on-board over 13 staff members on inventory management processes
- Contributed to a positive work environment by promoting teamwork, collaboration, and shared accountability for results
- Addressed complex problems proactively using past positive results, critical thinking, research, and problem solving techniques
Supervisor
Walmart
03.2009 - 08.2021
- Provided outstanding solutions in customer service by resolving inquiries, addressing concerns, and managing escalations to achieve high levels of customer satisfaction
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Trained 30+ and mentored new employees on product knowledge, sales techniques, and customer service protocols
- Managed inventory levels, conducted regular stock checks, and coordinated with vendors to optimize stock availability
- Oversaw daily facility maintenance operations, including janitorial staff coordination, supply ordering, waste management, and grounds keeping for a million dollar valued store
- Ensured strict adherence to company policies, procedures, and safety standards, fostering a safe and inclusive work environment for all team members
- Evaluated employee performance, coached, and trained on needs to improve areas
- Achieved results by working alongside staff to meet established targets
Education
Some College (No Degree) - English/Business Administration
Clayton State University
Morrow, GASkills
- Customer and client focused
- Team Leadership and Supervision
- Staff Training and Evaluation
- Procedure Development
- Workflow Planning
- Deadline-oriented
- Documentation and Recordkeeping
- Procurement
- Data entry
Personal Information
Title: Administrative Officer
Timeline
Assistant Lead
Charlotte Area Transit System
08.2021 - Current
Supervisor
Walmart
03.2009 - 08.2021
Some College (No Degree) - English/Business Administration
Clayton State University
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